Sure signal

[Daverafferty]

My sure signal has stopped working my broadband and wifi work perfectly sure signal device just flashing red light constantly tried soft and hard reset to no avail

[Retired-Sarah]

Hi ttrisolino,

If you check here, this explains full troubleshooting guide.

Once you’ve followed these steps, let us know if you’re still having issues.

Thanks,

Sarah

[ttrisolino]

Please review the history! I have already been asked to do that and I have already explained that I HAVE done that and it still isn't working. I did the speed test, I did the ping test - I did everything that I could do or I would not be here! Please could someone call me.

Regards

Theresa 

[Retired-Simon]

Hi ttrisolino,

I’ve answered your other post here.

Hi nicksjoberg,

Updating to iOS shouldn’t impact your Sure Signal use. This is more common with SIM or phone changes.

However, try de-registering your number from the Sure Signal for 24 hours and then re-registering it.

Thanks,

Simon

[nicksjoberg]

Will try thank you

[richardyeardley]

Sarah. Hello.
Is there confirmation
Thank you.
Richard.

[richardyeardley]

Laura
The address is 130.117.121.146
It has always been in London at W1K 1QR
We have had these address's since before RIPE was established
A ping time will show it must be in mainland UK
A tracert will confirm it is in the UK
An rwhois at arin.net will confirm it is a GB circuit in London UK
Can you please escalate the whitelist request to confirm the above
Thank you. Richard.

[Nabs]

Richard,
Sarah already confirmed that the IP has been whitelisted.
Does your suresignal still not work?

[richardyeardley]

Nabs
It is not whitelisted as notified by Laura

[Retired-Laura]

Hi richardyeardley,

I have sent this off again, we’ll post as soon as we’ve got an update.

Cheers,

Laura

[nicksjoberg]

After updating my iphone 5s to IOS 8 it no longer works with my vodafone sure signal? The sure signal is showing all the correct lights but the phone will not pick up any network.....