Sure signal

[Daverafferty]

My sure signal has stopped working my broadband and wifi work perfectly sure signal device just flashing red light constantly tried soft and hard reset to no avail

[Ben_H]

Hi Richard,

I've submitted the request for 130.117.121.146 for you.

I'll post back if there are any issues. 

Cheers,

Ben

[richardyeardley]

Ben / Jenny / Wayne Are you able to confirm that the whitelisting for 130.117.121.146 has been actioned. Thank you Richard

[Retired-Ian_]

Hi Richard,

I've chased this up for you and as soon as we get a reply, we'll post again.

Thanks,

Ian

[richardyeardley]

Kay
Can you look back through the previous conversations which show why this range of address's were registered before the euro database existed. This address is in Mayfair London and can be confirmed on a trace or a rwhois at arin.net. What can be supplied to confirm this
Regards. Richard

[Retired-Ian_]

Hi richardyeardley,

We've looked through the previous conversations.

The IP address 130.117.121.146 is registered in Washington, DC.

As such, we're not able to whitelist it.

Thanks,

Ian

[richardyeardley]

Our address range is verifiably registered as a GB network.
The address range can be verified as being in London.
An rwhois confirms this.
The registration occurred before RIPE was born and since networks cannot be registered twice the information remains at ARIN which confirms that our address's starting at 130.117.121.128 are genuinely in use in London. Since these are verifiably in London can you escalate this request for an in detail confirmation that will allow a whitelist entry for a router at 130.117.121.146
Thank you
Richard.

[Retired-Sarah]

Hi richardyeardley,

I’ve requested the IP address to be added to the whitelist for you.

Once we’ve got confirmation, we’ll let you know.

Thanks,

Sarah 

[richardyeardley]

Sarah Is there a whitelist confirmation yet. A tracert today from our router at 130.117.121.146 shows the following ... is this normal ? traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 40 byte packets 1 130.117.121.129 (130.117.121.129) 5.312 ms 1.637 ms 4.116 ms 2 vl267.mag02.lon01.atlas.cogentco.com (149.6.80.113) 4.728 ms 4.940 ms 3.999 ms 3 te0-7-0-5.ccr21.lon01.atlas.cogentco.com (154.54.74.109) 9.292 ms 9.459 ms 4.648 ms 4 195.2.22.21 (195.2.22.21) 1.936 ms 9.460 ms 9.524 ms 5 * * * Request timed out. 6 * * * Request timed out. 7 * * * Request timed out. 8

[Nabs]

@richardyeardley hitting request timed out is normal (see my trace below)

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 5 ms 6 ms 6 ms 192.168.1.1
2 47 ms 45 ms 45 ms lo0.10.central10.pcl-bng01.plus.net [195.166.13.138]
3 47 ms 69 ms 45 ms irb.10.pcl-cr01.plus.net [84.93.249.81]
4 45 ms 45 ms 45 ms ae1.ptw-cr01.plus.net [195.166.129.0]
5 54 ms 46 ms 46 ms ldngw1.arcor-ip.net [195.66.224.209]
6 48 ms 48 ms 49 ms 85.205.0.86
7 * * * Request timed out.

8 * * * Request timed out.
9 * * * Request timed out.

10 * * * Request timed out.

I think @Sarah confirmed in this post :smileywink:

It looks like it's time to connect up that Sure Signal and see how it goes :smileyhappy:

[Retired-Laura]

Hi richardyeardley,

Your IP address is still not reading as UK based.

Please contact your internet service provider to discuss this further so we’re able to help.

As Ian has mentioned before, this is showing as being in Washington.

The IP address we’re checking is 130.117.121.146, is this correct?

Cheers,

Laura