Ask
Reply
Solution
10-12-2013 12:51 PM
Hello -
Please can you help ?
My SureSignal v2 has not been working for awhile, there is only a steady power light on it. It did used to work ok, not sure exactly when it stopped working (maybe months ago). I've tried rebooting/resetting the unit but it doesn't fix the problem - it cycles through flashing both white LED then just the left one, then it goes back to a steady power light only before repeating the cycle.
I've got a BT HomeHub 3 (BT Infinity)
S/N of my Sure Signal is 41113720712
I've followed all the troubleshooting steps from the "Steady power light only" post but nothing helped.
Download Speed : 45.53 Mbps
Upload Speed : 9.69 Mbps
IP Address : 31.52.209.181
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 bthomehub (192.168.1.254) 6.465 ms 1.875 ms 4.007 ms
2 172.16.10.4 (172.16.10.4) 16.868 ms 18.419 ms 14.574 ms
3 * * *
4 217.41.216.13 (217.41.216.13) 21.436 ms 24.196 ms 19.785 ms
5 213.120.176.10 (213.120.176.10) 21.256 ms 18.938 ms 17.724 ms
6 217.41.168.183 (217.41.168.183) 17.506 ms 19.619 ms 20.194 ms
7 217.41.168.107 (217.41.168.107) 18.095 ms 19.166 ms 20.993 ms
8 acc1-10gige-0-0-0-6.l-far.21cn-ipp.bt.net (109.159.249.90) 17.918 ms
acc1-10gige-0-0-0-5.l-far.21cn-ipp.bt.net (109.159.249.78) 19.539 ms
109.159.249.114 (109.159.249.114) 19.634 ms
9 core1-te0-7-0-7.faraday.ukcore.bt.net (109.159.249.23) 22.738 ms
core2-te-0-15-0-15.faraday.ukcore.bt.net (109.159.249.21) 22.154 ms
core1-te0-7-0-6.faraday.ukcore.bt.net (109.159.249.19) 21.984 ms
10 peer1-xe8-0-1.telehouse.ukcore.bt.net (109.159.254.175) 22.562 ms 18.373 ms 18.965 ms
11 lndgw2.arcor-ip.net (195.66.224.124) 21.099 ms 19.624 ms 24.704 ms
12 85.205.116.2 (85.205.116.2) 19.454 ms 19.699 ms 20.920 ms
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
etc
Solved! Go to best answer.
11-12-2013 12:29 PM
Welcome to the eForum mattas,
Many thanks for posting your details ready. I've checked through them and all looks healthy for your traceroute, speed test and IP details.
The unit is connecting to our servers this end but I'm pushing a manual synchronisation out for you to make sure your Sure Signal is up to date.
To complete the process can you:
If you're still seeing issues after an hour or so, or you test another Ethernet cable so we can rule out faulty equipment?
Cheers, Ben
01-03-2014 07:33 PM
Hi guys,
sazsambo - I can see your Sure Signal connected to the network yesterday. Can you try this troubleshooting guide please?
8970 - How did you get on?
Thanks
Ian
01-03-2014 09:32 PM
Would like to know when it connected yesterday as had no signal on any of the three phones that normal run fine of this suresignal. Have now tried a hard reset to no avail. So the tried the trouble shooting. Which I tried before contacting you.
03-03-2014 05:31 AM
Well thank you for all your not very helpful advice ,but it would of course help if you even repelyed guess I'll ring up to be told my ssv3 is fine and its my phone or my intent or something else as long as it's not you or your fault. Time for change as don't need to stay with Vodafone as no signal even with suresignal.
03-03-2014 10:49 AM
Hi sazsambo,
Apologies we didn't get back to you sooner. We work posts in time order to be fair to everyone's queries.
The Sure Signal connected again this morning just after midnight. Can you confirm the light sequence you're seeing now, just in case it's changed?
Also, follow these steps to reset and resync the Sure Signal:
Dave
03-03-2014 04:14 PM
power light is on then the internet light is steady on and the service light is steady on. thats how it's been for days but we do not get signal on any of the three phone in house one beening iphone4s ,one a nokia lumia 610 other not sure of. have now done the thing you have ask me to do so will let you know in an hour or so .
03-03-2014 07:34 PM
Seems to be working now thank you for your help.
09-06-2014 04:55 PM
Hi Guys
I have a version one sure signal which has been working happily for a couple of years or so. I was out of the country last week and on my return it seems to have stopped working. Lights 1,2 and 4 are on and solid but my IPhone 5 S wont pick up the signal.
Any ideas?
09-06-2014 05:08 PM
The problem you describe can often be fixed by vodafone re-pushing a firmware upgrade out to it, that may have not installed correctly.
If you can list your suresignal serial number, it should mean they can check your device and re-issue the firmware when they get to this post either later tonight or tomorrow, if that is the problem, or ask you to get in touch if everything looks ok.
09-06-2014 05:12 PM
Hi Grolschuk (great name)
The serial number is 21197180967
I look forward to hearing from them and thanks for the quick response
Cheers
09-06-2014 06:52 PM