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10-12-2013 12:51 PM
Hello -
Please can you help ?
My SureSignal v2 has not been working for awhile, there is only a steady power light on it. It did used to work ok, not sure exactly when it stopped working (maybe months ago). I've tried rebooting/resetting the unit but it doesn't fix the problem - it cycles through flashing both white LED then just the left one, then it goes back to a steady power light only before repeating the cycle.
I've got a BT HomeHub 3 (BT Infinity)
S/N of my Sure Signal is 41113720712
I've followed all the troubleshooting steps from the "Steady power light only" post but nothing helped.
Download Speed : 45.53 Mbps
Upload Speed : 9.69 Mbps
IP Address : 31.52.209.181
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 bthomehub (192.168.1.254) 6.465 ms 1.875 ms 4.007 ms
2 172.16.10.4 (172.16.10.4) 16.868 ms 18.419 ms 14.574 ms
3 * * *
4 217.41.216.13 (217.41.216.13) 21.436 ms 24.196 ms 19.785 ms
5 213.120.176.10 (213.120.176.10) 21.256 ms 18.938 ms 17.724 ms
6 217.41.168.183 (217.41.168.183) 17.506 ms 19.619 ms 20.194 ms
7 217.41.168.107 (217.41.168.107) 18.095 ms 19.166 ms 20.993 ms
8 acc1-10gige-0-0-0-6.l-far.21cn-ipp.bt.net (109.159.249.90) 17.918 ms
acc1-10gige-0-0-0-5.l-far.21cn-ipp.bt.net (109.159.249.78) 19.539 ms
109.159.249.114 (109.159.249.114) 19.634 ms
9 core1-te0-7-0-7.faraday.ukcore.bt.net (109.159.249.23) 22.738 ms
core2-te-0-15-0-15.faraday.ukcore.bt.net (109.159.249.21) 22.154 ms
core1-te0-7-0-6.faraday.ukcore.bt.net (109.159.249.19) 21.984 ms
10 peer1-xe8-0-1.telehouse.ukcore.bt.net (109.159.254.175) 22.562 ms 18.373 ms 18.965 ms
11 lndgw2.arcor-ip.net (195.66.224.124) 21.099 ms 19.624 ms 24.704 ms
12 85.205.116.2 (85.205.116.2) 19.454 ms 19.699 ms 20.920 ms
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
etc
Solved! Go to best answer.
11-12-2013 12:29 PM
Welcome to the eForum mattas,
Many thanks for posting your details ready. I've checked through them and all looks healthy for your traceroute, speed test and IP details.
The unit is connecting to our servers this end but I'm pushing a manual synchronisation out for you to make sure your Sure Signal is up to date.
To complete the process can you:
If you're still seeing issues after an hour or so, or you test another Ethernet cable so we can rule out faulty equipment?
Cheers, Ben
11-06-2014 12:01 PM
Hi Matt
Nothing seems to have changed. Lights 1,2 and 4 still on and solid but nothing on the phone. Has the firmware thing happened?
12-06-2014 07:40 PM
13-06-2014 12:24 PM
13-06-2014 12:34 PM
OK thanks Kay. I shall wait with bated breath!
13-06-2014 05:08 PM
Bingo!
Miraculously started working again.
Thanks Kay....who says these forum things dont work!
19-05-2014 09:52 AM
AND we are back where we started. I reckon my VSS1 works about 290% of the time. Serial 21197023308. Three lights, 1,2 and 4.. NO SERVICE. I have re-booted everything (VSS, computer and phone) twice. I have reset the SS four times (Remove ethernet cable, hold down reset until lights flash, remove power cable, wait 5 secs, replace power cable, wait until lights flash, remove finger from reset button and replace ethernet cable, right?). NO SERVICE.
Sorry (why am I apologising) but this is getting beyond a joke.
19-05-2014 05:35 PM
19-05-2014 07:26 PM
Thank you. I will wait with bated breath!
21-05-2014 12:52 PM
And we have serrvice! Many thanks. Whatever you did, can you put a note on our file or something so that next time this happens (a week?) your colleafues will know what it is that screws up our lives!
Thanks again.
16-05-2014
03:53 PM
- last edited on
09-06-2014
02:33 PM
by
Gemma
Hi
I have the Mark 1 SureSignal and it normally works well, although I occasionally have to switch off the iPhone when I come back home to force it to find the signal.
For the last couple of days, however, there has been no signal; this follows a period of about 12 days when the router and SureSignal were switched off, as I was away on holiday - that is not normally a problem. I've tried holding in the reset button on the SureSignal for 30 seconds and waiting an hour, I've tried switching off the router and SureSignal and rebooting, and I've tried switching off the phone and disabling automatic network search. None of these has made any difference.
Lights 1, 2 and 4 on the SureSignal are all on and the phone works when I take it within signal range. I can't check 3G specifically as you still don't have 3G coverage in Shetland (hint).
Please can you check if all is well at your end? The number is (mobile number removed for security).
Many thanks
Alastair