SureSignal not working

[mattas]

Hello -

Please can you help ?

My SureSignal v2 has not been working for awhile, there is only a steady power light on it. It did used to work ok, not sure exactly when it stopped working (maybe months ago). I've tried rebooting/resetting the unit but it doesn't fix the problem - it cycles through flashing both white LED then just the left one, then it goes back to a steady power light only before repeating the cycle.

I've got a BT HomeHub 3 (BT Infinity)

S/N of my Sure Signal is 41113720712

I've followed all the troubleshooting steps from the "Steady power light only" post but nothing helped.

Download Speed : 45.53 Mbps

Upload Speed :  9.69 Mbps

IP Address : 31.52.209.181

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  bthomehub (192.168.1.254)  6.465 ms  1.875 ms  4.007 ms

 2  172.16.10.4 (172.16.10.4)  16.868 ms  18.419 ms  14.574 ms

 3  * * *

 4  217.41.216.13 (217.41.216.13)  21.436 ms  24.196 ms  19.785 ms

 5  213.120.176.10 (213.120.176.10)  21.256 ms  18.938 ms  17.724 ms

 6  217.41.168.183 (217.41.168.183)  17.506 ms  19.619 ms  20.194 ms

 7  217.41.168.107 (217.41.168.107)  18.095 ms  19.166 ms  20.993 ms

 8  acc1-10gige-0-0-0-6.l-far.21cn-ipp.bt.net (109.159.249.90)  17.918 ms

    acc1-10gige-0-0-0-5.l-far.21cn-ipp.bt.net (109.159.249.78)  19.539 ms

    109.159.249.114 (109.159.249.114)  19.634 ms

 9  core1-te0-7-0-7.faraday.ukcore.bt.net (109.159.249.23)  22.738 ms

    core2-te-0-15-0-15.faraday.ukcore.bt.net (109.159.249.21)  22.154 ms

    core1-te0-7-0-6.faraday.ukcore.bt.net (109.159.249.19)  21.984 ms

10  peer1-xe8-0-1.telehouse.ukcore.bt.net (109.159.254.175)  22.562 ms  18.373 ms  18.965 ms

11  lndgw2.arcor-ip.net (195.66.224.124)  21.099 ms  19.624 ms  24.704 ms

12  85.205.116.2 (85.205.116.2)  19.454 ms  19.699 ms  20.920 ms

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etc

[ChrisPounsett]

Hi Matt

Nothing seems to have changed. Lights 1,2 and 4 still on and solid but nothing on the phone. Has the firmware thing happened?

[Retired-Kay]

Hi ChrisPounsett, 

It still hasn't updated to the latest firmware unfortunately. 

Leave it with me and I'll chase it up with the relevant team tomorrow. I'll come back to you ASAP. 

Thanks, 

Kay

[Retired-Kay]

Hi ChrisPounsett, 

I've now arranged this for you.:smileyhappy:

Please don't reset or unplug the box for at least 24 hours. 

Thanks, 

Kay

[ChrisPounsett]

OK thanks Kay. I shall wait with bated breath!

[ChrisPounsett]

Bingo!

Miraculously started working again.

Thanks Kay....who says these forum things dont work!

[8970]

AND we are back where we started. I reckon my VSS1 works about 290% of the time. Serial 21197023308. Three lights, 1,2 and 4.. NO SERVICE. I have re-booted everything (VSS, computer and phone) twice. I have reset the SS four times (Remove ethernet cable, hold down reset until lights flash, remove power cable, wait 5 secs, replace power cable, wait until lights flash, remove finger from reset button and replace ethernet cable, right?). NO SERVICE.

Sorry (why am I apologising) but this is getting beyond a joke.

[Retired-Andy]

Hi 8970,

Your Sure Signal is on an older version of firmware.

I’ve asked for the latest one to be pushed out to you.

This process can take up to 24 hours to complete.

During this time, don’t unplug or reset your device.

Thanks,

Andy

[8970]

Thank you. I will wait with bated breath!

[8970]

And we have serrvice! Many thanks. Whatever you did, can you put a note on our file or something so that next time this happens (a week?) your colleafues will know what it is that screws up our lives!

Thanks again. 

[ARH1950]

Hi

I have the Mark 1 SureSignal and it normally works well, although I occasionally have to switch off the iPhone when I come back home to force it to find the signal.

For the last couple of days, however, there has been no signal; this follows a period of about 12 days when the router and SureSignal were switched off, as I was away on holiday - that is not normally a problem.  I've tried holding in the reset button on the SureSignal for 30 seconds and waiting an hour, I've tried switching off the router and SureSignal and rebooting, and I've tried switching off the phone and disabling automatic network search.  None of these has made any difference.

Lights 1, 2 and 4 on the SureSignal are all on and the phone works when I take it within signal range.  I can't check 3G specifically as you still don't have 3G coverage in Shetland (hint).

Please can you check if all is well at your end?  The number is (mobile number removed for security).

Many thanks

Alastair