Suresignal not showing in My Vodafone

[billywhizz1957]

Hi, I had a new suresignal set up over the phone last week. All working correctly but I now don't have a link in My Vodafone to administer it. Any idea why this is?

Screenshot attached showing my home page.....

[Tash]

Does the option appear under 'Account settings' when using a different browser and after clearing your cache and cookies @billywhizz1957?

If you're unable to locate this after trying the above steps, please speak with us on Live Chat - we'll then look into this further and assist with your Sure Signal 

[billywhizz1957]

No, nothing there. I've cleared history etc and tried it on 3 different PC's and browsers. Did the live chat and they can see it but I can't!  Even been into a retail store and it just doesn't show with my login...

[John]

@billywhizz1957 So we can take a look into your account, I've sent you a private message with details on how to get in touch.