Unable to top-up using credit card?

[tarekelsakka]

Hi there

I have been in Cairo for a 1-month vacation and I am going back to the UK in around 12 hours. I was on a Pay As You Go package (20 GBP per month) before I went back to Egypt and I would like to renew it before I reach the UK so I'd have a working service with Mobile Data over there.

I tried using my credit and debit cards (both the Egyptian and the English ones) in order to top-up but I keep receiving an error. Sometimes it says "You can only top up a maximum of 20 pounds in the first 7 days you're with us. - [error ref 1c1]" and other times it just says "We're working hard to fix the issue, so please try again later".

I tried using the "Live Chat" feature on the website but it says that no agents are available at this time. I tried calling "191" but it said that I don't have enough credit, especially since I'm calling from Egypt.

I'm not sure what to do at this point. Any help and advice are appreciated.

Thank you.

[BandOfBrothers]

Hi @tarekelsakka

Unless the terms have changed I believe your only able to use a UK Credit Card to top up. 

Your UK Credit Card issuer maybe not authorising the Payment to protect your account if they think something's not right. If you can I would suggest to call them. 

Live Chat is 24/7 so its best to open a chat window and wait for an agent ensuring you dont block pop ups etc. A computer or tablet is the best devices to use. 

Other ways of topping up are How-can-I-top-up-my-phone.

Other options to contact Vodafone are in Contact-us.

I wish you all the best with this situation.