Unable to tracert to 212.183.133.177 - BT Broadband customer

[El Nino]

Hi, I am having problems setting up a VSS V1 and have found that from my PC a tracert to 212.183.133.177 times out constantly. The same happens when attempting 178/179. Is this a BT issue? Thanks Alex. Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops: 1 2 ms 1 ms 2 ms DD-WRT [192.168.1.1] 2 * * * Request timed out. 3 * * * Request timed out. 4 * * * Request timed out. 5 * * * Request timed out. 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete.

[Retired-Matt_B]

Hi El Nino,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply below including the following information:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Matt B

[El Nino]

Hi there,

Thanks for the reply.

All results and details below.

Speed Test Results
Ping: 35ms
Download: 15.77 Mbps
Upload: 0.95 Mbps

Ping Results
Packet Loss: 0%
Ping: 45 Ms
Jitter: 5ms
Grade: A


Public IP: 31.53.139.173


Suresignal V1: 21197137900


Tracert Results

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  DD-WRT [192.168.1.1]
  2    51 ms    41 ms    36 ms  217.32.143.230
  3    43 ms    16 ms    18 ms  217.32.143.254
  4    18 ms    18 ms    17 ms  213.120.181.26
  5    21 ms    19 ms    18 ms  217.41.169.173
  6    70 ms    28 ms    27 ms  217.41.169.107
  7   100 ms    28 ms    24 ms  acc1-xe-5-1-3.sf.21cn-ipp.bt.net [109.159.251.11
7]
  8    67 ms   153 ms    29 ms  acc2-10GigE-0-2-3.sf.21cn-ipp.bt.net [109.159.25
1.171]
  9    33 ms   152 ms    39 ms  peer1-xe0-0-0.telehouse.ukcore.bt.net [109.159.2
54.96]
 10    36 ms   144 ms    38 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    29 ms    28 ms    44 ms  85.205.0.93
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[Gemma]

Hi El Nino,

Your Sure Signal hasn’t updated on the network since 18 July 2010.

With it not being used for over 12 months, it would have been de commissioned.

If you’d like to purchase a new one, see here.

Thanks,

Gemma