V2 SS - Power light only. Help

[1772]

I have a SSv2. I've had it for years - 5 or more probably.

In the past it's stopped working. Often resolved after a bit or had to the full reset. Usually kicks back into life eventually.

About 2 weeks ago it wasn't working - just solid red light. Did a hard reset - worked for a few days.

Noticed it's not working again now. Tried a hard reset but just getting the solid red light and nothing else.

Any ideas?

[BandOfBrothers]

Hi,

Apologies if you've seen this help page My-sure-signal-has-stopped-working-what-should-I-do.

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10.

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

[1772]

SureSignal v2 - BT Homehub 5.
https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-v2-stopped-working-after-router-res...

v3 and Homehub5:
https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Home-Hub-5-with-a-Sure-Signal-3-Working-fine-un...

Another one:
https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/SURE-SIGNAL-AND-HOMEHUB-Another-one-with-no-con...

Is it relating to this Known issue?
https://forum.vodafone.co.uk/t5/Vodafone-Announcements/Vodafone-Sure-Signal/m-p/2480956#M181

We don't all have a failing power supply!

Anyone able to share the technical details and ETA? I'd ring up but my phone doesn't have a signal... :smileymad:

[Mark]

@1772 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.