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Vodafone Ultra 7 - problems receiving texts from iphones

honey1967
3: Seeker
3: Seeker

I've just changed phones from an iphone 4s to the Vodafone Ultra 7. For some reason I'm not receiving text messages from anyone with an iphone.  I can message them, but when they reply I'm not receiving the message.  I can only think that their phones still think I've got an iphone as I kept the same number and are sending imessages?  Any idea?

1 ACCEPTED SOLUTION

BandOfBrothers
17: Community Champion
17: Community Champion

Hi,

 

 

You may need to use this. 

 

https://selfsolve.apple.com/deregister-imessage

 

"Deregister iMessage
You may need to turn off iMessage if you are now using a non-Apple phone and can't get SMS or text messages someone sends you from an iPhone."

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

View solution in original position

3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

Hi,

 

 

You may need to use this. 

 

https://selfsolve.apple.com/deregister-imessage

 

"Deregister iMessage
You may need to turn off iMessage if you are now using a non-Apple phone and can't get SMS or text messages someone sends you from an iPhone."

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Great, thank you.  Just charging th old iphone, so will give it a go tomorrow!! many thanks.

BandOfBrothers
17: Community Champion
17: Community Champion

You're very welcome. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.