Vodafone Wallet App

[PhilipWS]

I have been using Vodafone Wallet for some time, without any problems.  I use it mainly for storing loyalty cards and accessing my Smart Pass.  Unfortunately I left my phone unlocked in my top shirt pocket and, as a result, the PIN got entered incorrectly a number of times and the app is locked.

I am trying to get it unlocked.  The message on the app tells me to use 191 but when I call (and I've called three times now) the staff have no idea how to reset the PIN.  The agent yesterday suggested that I use the forum to get an answer!

Any thoughts and ideas welcomed.  BTW, this is NOT a SmartPass issue and I do not need to reset the password for that component which continues to work fine.

Thanks.

[Retired-Viki_R]

Hi @kevinx

I'm going to PM you for more help with this.

Viki

[kevinx]

Viki_R

PLEASE HAVE SOMEONE CONTACT ME

I am STILL getting 'FORBIDDEN' when I follow the link to post a message under EFT.

This has been OVER A WEEK now, and STILL no help..

And STILL the problem remains. What is the matter with Vodafone??

Vodafone Wallet
Normally, as one would expect, the detail within the app (History of payments, selectable by 7 days, 30 days, or all, would present after a few seconds (as one would again expect). Since Friday, the information has been taking between 40 and 70 seconds to load, which 'seems like an eternity' !
I have 'Force stopped' the app, on my device (Galaxy S7Edge), but makes no difference. I have IUNINSTALLED then REINSTALLED the app.. makes no difference. There was in fact an UPDATE at the weekend, to Wallet, which is now running v4.5.12, but again this has made NO DIFFERENCE.
When one opens the apps, and looks at ANY of the history periods (7 days, 30 days, all, it is STILL taking 40-70 seconds to load the information.
A COUPLE of times it has loaded as one would expect (in about 5 seconds) but that has only happened twice over the weekend.
I feel this may (may not) be a server side issue.
Oh, it's the same whether I am on WiFi or 4G (and I have tried on a couple of different WiFi networks, which have fast connections).
HOPEFULLY you may be able to find a department who can help, as 191 haven't got a clue what to do 😞
Thank You
Kevin I Chapple

[kevinx]

Tried ANOTHER browser (Internet Explorer instead of Google) and STILL getting 'FORBIDDEN' when I try to post a response to you.

Shortened my text even further WELL BELOW the 2500 limit and STIOL getting 'FORBIDDEN'.

PLEASE have someone call me Quite simple really. 

The issue with Wallate is STILL ongoing, yet no-one within Vodafone seem to know what they're doing.

Sorry, but that seems a fact.

Thanks

[Retired-LouiseE]

Hello @kevinx

I'm afraid members of the forum cannot arrange callbacks as we have no access to customer accounts or internal systems, due to data protection and security. 

I have tested the online form this morning and it is working.

Please try completing the webform using another email address. Also, please try completing the webform from another device, such as computer or tablet.

If you still cannot use the form, please call 191 from a Vodafone device or call 0333 304 0191 from another phone. 

Louise