Vodafone app

[gemmamaskellxx]

I am unable to view my Vodafone App, i have uninstalled it and installed it again, it doesnt need updated. When i go on it it either says there are technical issues or that it is to busy i should go on later. But this has been happening for about a week now.

[Retired-Sarah_A]

Hi @moghm

Please send a further email to our team to chase this matter up as I can see they have not yet been back in touch. 

Thanks,

Sarah 

[moghm]

@Sarah_A , @Louise_E , @garymac108 (for info, hope u dont mind)

You have to be kidding @Sarah_A ????

Firstly, I have contacted them, secondly if you cannot get a reply from them what chance do I have. Is it too much to ask to follow up on the query, surely you do work for vodafone ?

@Louise_E asked me to post the ref number so I would have to ask again if you could follow up on the issue, asking the customer to send the support guys an email when I have done that already and it has been 2 weeks is not really the best example of customer service ??? Why ask me for the ref number in the first place if you are going to come back to me and say you have heard nothing back from them and for me to contact them when the above was a result of me saying that the orginal support request had had no results, we are just going in circles here.

Can you not email, call, get in contact with them ? My wrt request is above as @Louise_E requested, so tell me what is happening with that ?

Many thanks

[moghm]

Any update @Louise_E ?

[hyperspacey]

Totally broken for me, just says it doesn't work when it starts up on my Google Pixel. Very disappointing.

[63johnw]

Hi all, this does happen quite often with apps when a new version of android cones out, sky were always behind when updating their apps and am sure there are others, l am sure Vodafone will update theirs in the near future and the team here are only passing on the information they are given, a little patience may be needed, account information can still be accessed using the web site.

[moghm]

I have been patient for 3 months. If u check the forum the issue is cross platform i.e. ios, android and new and old versions

[Retired-LouiseE]

Hello @moghm

I have looked at your reference number. 

The best way forward is to reply to the latest email you received from our team and ask for further updates on this issue and we will look into this further for you. 

Louise

[moghm]

@Louise_E I am not understanding ? I have already emailed them back, u asked me for my ref number, it is WRT165 [#14410806]

Have i done something wrong ?

[Retired-LouiseE]

Hi @moghm

I have checked your reference number. 

I can see we last emailed you on 15/10/2016, however we haven't received a reply to this last email. Please reply to this email and we will help you further. 

Thank you, 

Louise

[moghm]

@Louise_E

Nope, that is not right. Find the email below. Its quite easy for me to send another email but the point is why do I have to do that when I have done that already (numerous times by the way). The below is proof that I have sent the email and the 1 time code so obviously there is some failing on your side if you cannot find a record of this. I have removed my email address for security purposes but the agent dealing with my issue has been mentioned. It is important to get this right because I would not like other customers going through what I am i.e. sending numerous emails but no resolution to them. I hope the below is enough proof to show that the email has been sent. Please follow up asap.

From:
Date: 13 Oct 2016 3:18 pm
Subject: Re: WRT165 [#14410806]
To: eforum web help vodafone couk
Cc:

One time code: 7915 and error is attached
On 13 Oct 2016 3:09 pm, eforum.web help vodafone co uk wrote:
>
>
>
> Hi ,
>
> Thank you for your email. I tried to call you; however the call was routed to voicemail.
>
> In order to verify the account and check the details for you, please help us with the one time code which is sent to your mobile via text.
>
> Please help us with the screenshot of the error you get on Vodafone app.
>
> Regards,
>
> Garima Prayani
> Customer Service Agent (Social Media)
>
> Vodafone Limited
> Vodafone HQ, The Connection, Newbury, Berkshire, RG14 2FN
> Registered in England No 1471587
>
>