Vodafone app

[gemmamaskellxx]

I am unable to view my Vodafone App, i have uninstalled it and installed it again, it doesnt need updated. When i go on it it either says there are technical issues or that it is to busy i should go on later. But this has been happening for about a week now.

[Retired-Sarah_L]

Hi @moghm, 

We have received the email you've highlighted in your post. 

Our team then replied on 15 October, at 09:11am - please check both your inbox and junk folders for our reply. It was stated that the matter had been raised with the concerned department - as you haven't heard from the concerned team, please reply to the latest email you've received from us stating that you haven't received any communication from them. 

Thanks, 

Sarah

[camel325]

I have also (although only just this minute) replied to the email that I have been sent. I wondered if you could check to see if you can see my reply, perhaps we are not replying to the correct email address or there is another problem...

I registered the fault with the email form that Sarah_A PMd me with. Got an automated reply marked WRT165 [#14443761] and then this was followed up with a phone call to ask if I could send a screen shot of what happens. He sent me an email to reply to with the screen shot, which I did. I then received another call, which I unfortunately missed, but got a voicemail to say he'd send me an email instead, which I got and was told that the issue has been escalated internally.

I've subsequently received another email with a reference number on it, INC000002449109. It said "that our team is working on it and it will be resolved as soon as possible". It is this email that I have just replied to asking for an update, the address was MyAccount(at sign)help.vodafone.co.uk

To be honest the only reason I finally got around to seeking help on the matter is that I received a text from Vodafone saying I can enter a competition via the app. However, as I cannot access the app I feel that I am missing out through no fault of my own.

[moghm]

That doesnt make sense to me. So its with the concerned department, it was reported on the 13th, today is the 28th. Forget the email that u want me to send back, whats the situation with WRT165 [#14410806] ? Or r u gonna say that after 2 weeks u dont know what is happening with it?

[Retired-Sarah_L]

Hi @moghm, 

I've given all of the information I can regarding your reference number. 

Our team have raised the matter with a different team, we cannot chase this up directly on the forum; so this can be chased up you need to reply to the email our team sent you on 15 October. 

I've checked the reference again and can see that you haven't been in touch with our team since 13 October. 

Thanks, 

Sarah

[moghm]

Not a great help at all. I think the vodafone support system is broken

[Retired-LouiseE]

Hello 

We are aware of an issue impacting Android users who are running Android N (Nougat).

This issue currently prevents users from accessing the My Vodafone App. We are sorry for any inconvenience this causes and hope to have this issue resolved as soon as possible.

If you need to access your account please head to www.vodafone.co.uk and log into My Account.

Louise

[moghm]

@Louise_E Are you sure that is the reason ? There are users on here that are having same issues on their i phones ? Even if it is is a 7.0 issue, 7.0 has been out a few months now, its pretty poor for vodafone to be reactive rather than proactive on this, was no testing carried out by the technical team in anticipation ? Oh, can I also just say, 7.1 is round the corner. Id be sending some feedback to the technical team about this because they may get it fixed for 7.0 but the majority of 7.0 users will be switching to 7.1 pretty quick, and this circle will just begin again i.e. you are going to get a lot of disgruntled users....

[Retired-LouiseE]

Hello @moghm

My apologies for the late reply. 

Please see this announcement page for the latest updates and information on this problem - My Vodafone App. 

Louise

[camel325]

Have just updated my app and it's working!!!