Vodafone connect router DHCP settings

[mattman]

I have posted this into off topic as I can not see any reference to Vodafone Home phone and Broadband.

I have install the router and all is working but there one thing that is missing from the setting of the VDSL router that being a function to turn off DHCP, I have for the pasted 10 year had my own network running at home with a fully working server that is my DHCP & DNS server but for the first time in history I have just sign up for 18 month and got a bloody router that has no function in the GUI settings pages to turn OFF the DHCP server. So for now I will have to wait for 18 months before I can change ISP. thanks vodafone tech team for missing this one. If there is anyone out there that can offer me a firmware update to give me the function to turn OFF DHCP then please post it.

[displaced]

Mine went pretty much the same!

I did have to call Vodafone for support afterwards -- the VF router's poor performance on my line had led to DLM capping my line at 35 meg.

As that can only be reset by an Openreach engineer at the request of Vodafone, I had to get in touch with them to get that started.  So, I reconnected the VF modem and called up.  Left it connected for 2 days whilst their level 2 techs ran diagnostics, then got a call to confirm the OR engineer visit.

On the day of his visit, I switched back to the Openreach modem and all's been just fine since!

[Soofla]

It's funny  isn't it - if you speak to someone on Live Chat right now, they would say you're both lying because it is IMPOSSIBLE for this information to be given and the people involved would be under a disciplinary.

I think I'll keep trying every day until I get the details - and I'll ask to speak with Esther tomorrow when I make contact.

All I want to do is use a good piece of kit, my Draytek, which I know will give me the best possible connectivity.

[machare]

@Soofla.  AIUI you need to ensure that the person you are dealing with is Level 2. If they are only Level 1, you could ask them to transfer you to a Level 2 person.

[albertlionheart]

I wish I had seen this before comitting to the VF 'Free Line rental' deal - and noting that VF don't read this comes as a surprise too.

I booked the service on 25/10/16 and installation at the exchange was booked for 11/11/16. My former ISP account was closed but nothing from VF. A call the find out showed an 'unidentifiable fault' report from BT OR - odd that as I can see the box from here and nobody has been near it. I tell this to the VF people. After lots of chasing I find a BT OR man wandering about looking a bit puzzled so I give him my phone number and he says no, not that one but one very close - mine is nnnn5n and his target number was nnnn9n. I told him I knew that nunber and went back indoors to ring it - local small business going spare as all their alarms had gone off and would not reset - and they have not ordered any changes to their ADSL services. BT OR man since left the area. I tell this to the VF people. An hour later I find another one wandering about out there and ask him the same thing - yes he says, we have had a report of a problem. Anyway after a lot of chat he tests my line at the socket and pronounces it perfect and then says he thinks I have been wired directly into the exchange. I tell this to the VF people - they are beginning to question my integrity. Second BT OR man comes back an hour later and we plug in the ghastly VF router (dreadful thing made by Huawei; model G2500) which works but none of the devices (TVs + Powerline Sockets + Range extender + SONOS network) on the LAN work despite resetting everything.

I was assured when I booked the whole shambolic affair that if I had a problem with the router I could use my own router - since I placed the order this has been denied by everyone at VF I have talked to. The Horrible Hooway Thing has no visible area where the broadband username and password are displayed so no chance there. You would have thought that with all the problems I have had with this I would have been able to get through to someone who first had an understanding of the technology and second who could do something about it. VF blame OR for everything but it isn't OR's fault most of the time. The VF complaints procedure has to go through the helpdesk supervisor - gues what? He won't process the complaint for at least 24hrs (in case it goes away) and even then VF don't tell you what is going on and you have no idea who might be handling the case.

A carefully crafted complaint to the boss will be on the way later by post today - interesting that they say they have to have a six week grace period before the ombudsman will take it on, which is of course after the one month opt out period. And the front line desks deny they can raise the issue to level 2 as they say it doesn't exist! I'm told they call it tier 2, but that doesn't exist either.

[MOD EDIT: This post has been edited to remove off topic content please see community guidelines]

By the way, if anyone can tell me how the password for the HHT (Horrible Hooway Thingy) works that would be wonderful!

edit - since discovered that my two NAS drives are no longer accessible over the LAN either - there can be no good reason why this should be the other case other than a rubbish router.

[displaced]

Hi albertlionheart

That sounds really horrible.  Unfortunately, there's no way of getting the PPPoE username/password from the HHG2500 router itself.  Some of us have had luck asking for it via VF's Live Chat (see earlier in this thread).

Although the VF router definitiely isn't great, go easy on Huawei!  Most of the equipment in BT's FTTC cabinets is Huawei, and the rock-solid modem which Openreach provided me with back when I got Infinity in 2014 is a Huawei HG612.  The problem is that FTTC relies on Openreach's network, and when all FTTC installs used an Openreach-provided modem, there was a certain level of QA which was in place.  Now, LLU providers are able to use their own modem/routers and I'm far from convinced that the same QA applies.  

Of course, the very simple solution is for LLU providers like VF to provide the login details so that consumers can use equipment which suits both their line and their networking requirements.  Shame Vodafone do not make this at all straightforward.

[albertlionheart]

Thanks for that - very helpful. I will try the chat access later on today.

I had hoped to be able to use my old router with the PPPoE access disabled but there is no option for that.

Thanks again

[MadScientist]

I'm fairly sure I'm not lying about having got my username/password from them :smileyhappy:

Well I'm not using the VF box anymore so I definitely got them from somewhere. The operator I got on live chat was Nathan, the entire transcript (minus the private bits) is earlier in this thread 

http://forum.vodafone.co.uk/t5/Pay-monthly-products-services/Vodafone-connect-router-DHCP-settings/m...

It would definitely help vodas credibility if they actually decided what their policy actually is. And has been said multiple times on this thread, most people wanting the credentials to use their own kit are probably not going to be ringing up vodas technical help lines :smileyfrustrated:

[joe87d]

It seems all this talk of people getting their username/password via LiveChat has caused them to suspend LiveChat for broadband technical problems. I've just been told that the only way to get the broadband tech team is by calling them. The LiveChat is suspended for the BB/Home Phone tech team.

[albertlionheart]

Typical - and about par for the course given the experience I have had with them. I note the mods hav been at my initial post - I will be really surprised if despite the disclaimer this isn't monitored by VF.

[joe87d]

Amazing that Vodafone think they can just pretend this isn't happening and try to silence/censor us. Refusing to let customers use their own equipment is absolutely unacceptable. I have given up on the customer service route now. I will now be proceeding with the formal complaint route. All the way to Ombudsman Services if necessary.