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I Currenlty have two vodafone contracts which i have had for the last two years and i have two problems witht them,
I have contacted the customer service line AND the online chat too many times to remember , They do NOT help they tell you what you want to hear and dont fix the problem .
Problem 1
I Decided to cancel one of the contracts which ran out in July of this year , I contacted them by phone and even get a Pac code ( Which did not work in the end ) So i decided forget it just get rid of the number and carry on , A month and a half later the phone is STILL active ! I ring up a few days ago tell the guy to cancel it completely he says Yes it will be sorted and you will recieve £10 credit for your troubles , Days later it is still active.....
Problem 2
On the other contract the one i plan on keeping i decided to upgrade and i got my new phone around May/July , I am yet to pay a Bill for this phone ! I keep ringing them up telling them that i have yet to pay a bill 3months later and keep getting told its sorted you will pay on 10th next month bla bla bla , I Keep checking my bill online it says £0 , Phone is totaly fine and sim is active but obviously i dont want them to suddenly give me a bill for 3months alltogether because i will not be able to afford it.
Contacted Vodafone so many times and nothing gets done ! They just reassure you...
So i have bassically lost all faith in contacting by phone so i am posting on here.
I have had the two contracts under my name and paying out of my bank account for 2years , There is also multiple accounts when i sign in which maybe the problem as shown below .
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