Vodafone have lost the plot. Shocking service.

[RossDUFC]

Ordered my upgrade to the Galaxy S6 Edge 64GB Gold 2hrs after the pre-orders went live on the 20th March. I was promised that it would be delivered on release day (10th April) and that I would recieve a free charger.

My contract changed over immediately to the new price plan and I recieved a tacking number for the "Track my order" section of the website.

All good? No.. that's where the communication ends. According to my tracking, I have a tick in the first box, that's it. It is currently sitting on:

Your order has been accepted.

Your order's been placed, but we're still waiting on stock from the manufacturer. We'll keep you updated by text and email.

I notice that this message has now changed from what it said previously. 

Live chat - what is the point of this? The operators clearly don't understand English and have no idea what they're talking about. I have been told 4 times that I have to wait all day today, if I was told it would be delivered today, it will be. Well i'm sorry Vodafone, that is just a blatant lie! 

I have been with Vodafone for 15 years and their service has just got progressively worse.

SIMPLE QUESTION - WHEN IS MY PHONE BEING DELIVERED???

[RossDUFC]

I'd rather have the phone to be honest!

[RossDUFC]

FURTHER UPDATE:

I have just recieved an email telling me my phone is on its way... to my home address! I asked it to be delivered to my work address. If its delivered tomorrow, i'll let them off with this but I seriously have my doubts.

This however has not been updated in the "Track My Order", i'm still sitting on Stage 3. 

[Mashy1983]

Pamela K: at 20:27:03

I have checked your order and can see that it is in process.

Pamela K: at 20:27:20

You might receive the handset by Monday.

Mash: at 20:27:24

no i need a better answer than that

Mash: at 20:27:32

i want to know exactly where in the process it is

Mash: at 20:27:48

i want to know if the person from your company who said she will force it thru this morn did what she said

Mash: at 20:27:58

do you think its acceptable to give me a "might" answer

Pamela K: at 20:28:44

As your consignment number is not generated yet, I cannot confirm the exact time.

Mash: at 20:30:38

has the order been closed and sent to the warehouse

Pamela K: at 20:32:17

No, please. Not yet.

[SeanG79]

Well I had only 2 ticks, went onto live chat who said I will get the phone imminently and then when I persisted, called me, then I got told my order had been cancelled, but no idea why. On pressing for an answer, was told Samsung had essentially cancelled my order, cos the package I am on was too cheap.

[SeanG79]

My order from 2/4/2015 was also cancelled, even though live chat kept telling me to be patient and they could see my order.

Vodafone then also reneged on the package I first agreed. On pressing why my order was cancelled, I was told that Samsung had cancelled the order because my original Vodafone package was too cheap!! 

I placed a new order yesterday, but the first order is still "trackable" on the track my order link even though it was supposedly cancelled by the Vodafone fairies (because no-one knows who cancelled the order). Whether the 2nd order is actually still active, well I'm not even sure Vodafone can say.

It's a complete farce. I requested to speak to a manager or supervisor to be told there are no managers available and the unhelpful person in cancellations and upgrades was the only person I could speak to...

[Gemma]

Hi everyone,

I’m sorry for any inconvenience this is causing.

@RossDUFC – I’ve replied to your other post to keep everything together.

@Mashy1983 - @kellea @laura13882 @msurty @EliteDragon – Please keep track of your order via our track my order tracker.

@SeanG79 – So we can check why this has happened, please send us your details by following the instructions in this private message.

Thanks,

Gemma

[SeanG79]

@Gemma - I have sent message as requested

[mellie6]

@ Gemma - I havent receieved a confirmation order or a tracking number. I was told that I would get a consignment number once in stock but I have seen other people on here that have at least got a tracking number to confirm their order has been placed and that it is not in stock yet.

Please help

[distortia]

@Gemma Thank you for advising us to track my order, very helpful information  but my track order page looks like this and has been looking like this since the 24th March.

[SeanG79]

@Distortia - My cancelled order also still looks like that...