Vr head set 2017

[dixons999]

Hi had this conversation on my upgrade 

M:

The above plan is for S7 and not for S7 Edge. We have the same plan available for S7 Edge 32GB as well for £58 per month tariff and £10 upfront cost.

M:

Also, you will get Free Gear VR with the above deal.

I Deleted the staff full name to protect them

Phone arrived 21.3.2017 no headset so I rang and I go the respond when I I said it was not with my phone " oh I know what has happened go to the samsung web page or shop and put in the proof of purchase and it will come "

Went to the web page and the offer Ended october 2016

Just spent the last hour on the chat and got this 

N: No worries Stephen i can understand you cocnern
N:

So in this case i'll request you to please select a fresh order of VR in Vodafone website.

N:

And once the order is select please contact us and we will wave off this VR charges in your order

N:

After then you will received the Order Free of cost

Stephen: 
Ok can vodafone no just send me one out?

N:

Yes sure

N: But in this case you need to placed the order on vodafone sire
Nitesh:

site*

N: And after then please came over this chat and we're wave off this VR charges

This don't feel right

help pls 

[FIONNUALAKEENAN]

I am also having same issues. Have contacted Vodafone 3 times told twice it was a Samsung offer and once it was from Vodafone. I was sent a proof of purchase email this evening and I don't know what tondo with it. Such bad service

[FIONNUALAKEENAN]

I am also having issues. I have contacted 3 times and being told a different story each time. Please can you let me know whatvi have to do to claim this offer

[ChazzD]

@FIONNUALAKEENAN

Sorry to hear you're having trouble with this. 

I've sent you a private message with details on how to get in touch with our team so we can have a look into it for you. 

[fangface666]

Morning @Becca_P , I replied to the Private message with the information requested 03/04/17 but as of yet have had no reply, so I am trying again.

Is the information I was given correct regarding the Samsung VR headset, as it has now been more than the 30 days since upgrading ( the time period i was told i would have to wait)  but have yet to recieve a text message telling me how to claim the Headset from Samsung ( if in fact this is the process as I am getting conflicting information from the forum stating it is a Voda offer and nothing to do with Samsung)
I would appreciate it if some one could get back to me.
Many thanks Ian

Oh and to add insult to injury my wife received 3 phone calls from an 0333 number yesterday, which she ignored as she is fed up with PPI/ car accident claim merchants, got home and googled the No only to discover its a Voda automated call, chasing non payment of bills.

So checked her account and no payment had been taken, called 191 and the short story is "sometimes when you upgrade the DD gets cancelled"

All sorted now, but it doesnt boost confidence when the upgrade system end up creating so much hassle.

[fangface666]

Morning @Becca_P , I replied to the Private message with the information requested 03/04/17 but as of yet have had no reply, so I am trying again.

Is the information I was given correct regarding the Samsung VR headset, as it has now been more than the 30 days since upgrading ( the time period i was told i would have to wait)  but have yet to recieve a text message telling me how to claim the Headset from Samsung ( if in fact this is the process as I am getting conflicting information from the forum stating it is a Voda offer and nothing to do with Samsung)
I would appreciate it if some one could get back to me.
Many thanks Ian

Oh and to add insult to injury my wife received 3 phone calls from an 0333 number yesterday, which she ignored as she is fed up with PPI/ car accident claim merchants, got home and googled the No only to discover its a Voda automated call, chasing non payment of bills.

So checked her account and no payment had been taken, called 191 and the short story is "sometimes when you upgrade the DD gets cancelled"

All sorted now, but it doesnt boost confidence when the upgrade system end up creating so much hassle.

[fangface666]

Morning , I replied to the Private message with the information requested 03/04/17 but as of yet have had no reply, so I am trying again.

Is the information I was given correct regarding the Samsung VR headset, as it has now been more than the 30 days since upgrading ( the time period i was told i would have to wait)  but have yet to recieve a text message telling me how to claim the Headset from Samsung ( if in fact this is the process as I am getting conflicting information from the forum stating it is a Voda offer and nothing to do with Samsung)
I would appreciate it if some one could get back to me.
Many thanks Ian

Oh and to add insult to injury my wife received 3 phone calls from an 0333 number yesterday, which she ignored as she is fed up with PPI/ car accident claim merchants, got home and googled the No only to discover its a Voda automated call, chasing non payment of bills.

So checked her account and no payment had been taken, called 191 and the short story is "sometimes when you upgrade the DD gets cancelled"

All sorted now, but it doesnt boost confidence when the upgrade system end up creating so much hassle.

[fangface666]

I keep trying to reply to this thread as I've still not received my VR Headset, but everytime i post, the reply dissapears when I refresh the page and doesnt show up on my User dashboard under "recent activity"

EDIT: seems it didnt like either the date format I used in the body of the message or the first 4 digits ( area code) of a phone number that had tried to call, It was just the area code I typed, not the complete number as that is an obvious no no.  ie had a call from an 0*** number.

Anyway, forum acceptable formatted reply below. :smileywink:

[fangface666]

Morning  , I replied to the Private message with the information requested 03/04/17 but as of yet have had no reply, so I am trying again.

Is the information I was given correct regarding the Samsung VR headset, as it has now been more than the 30 days since upgrading ( the time period i was told i would have to wait)  but have yet to recieve a text message telling me how to claim the Headset from Samsung ( if in fact this is the process as I am getting conflicting information from the forum stating it is a Voda offer and nothing to do with Samsung)
I would appreciate it if some one could get back to me.
Many thanks Ian

Oh and to add insult to injury my wife received 3 phone calls from an 0333 number yesterday, which she ignored as she is fed up with PPI/ car accident claim merchants, got home and googled the No only to discover its a Voda automated call, chasing non payment of bills.

So checked her account and no payment had been taken, called 191 and the short story is "sometimes when you upgrade the DD gets cancelled"

All sorted now, but it doesnt boost confidence when the upgrade system end up creating so much hassle.

[fangface666]

Morning , I replied to the Private message with the information requested but as of yet have had no reply, so I am trying again.

Is the information I was given correct regarding the Samsung VR headset, as it has now been more than the 30 days since upgrading ( the time period i was told i would have to wait)  but have yet to recieve a text message telling me how to claim the Headset from Samsung ( if in fact this is the process as I am getting conflicting information from the forum stating it is a Voda offer and nothing to do with Samsung)
I would appreciate it if some one could get back to me.
Many thanks Ian

Oh and to add insult to injury my wife received 3 phone calls from an unknown number yesterday, which she ignored as she is fed up with PPI/ car accident claim merchants, got home and googled the No only to discover its a Voda automated call, chasing non payment of bills.

So checked her account and no payment had been taken, called 191 and the short story is "sometimes when you upgrade the DD gets cancelled"

All sorted now, but it doesnt boost confidence when the upgrade system end up creating so much hassle.

[FIONNUALAKEENAN]

They are trying to tell me now that it is a computer glitch. Want me to pay for headset. Joke of a company