Vr head set 2017

[dixons999]

Hi had this conversation on my upgrade 

M:

The above plan is for S7 and not for S7 Edge. We have the same plan available for S7 Edge 32GB as well for £58 per month tariff and £10 upfront cost.

M:

Also, you will get Free Gear VR with the above deal.

I Deleted the staff full name to protect them

Phone arrived 21.3.2017 no headset so I rang and I go the respond when I I said it was not with my phone " oh I know what has happened go to the samsung web page or shop and put in the proof of purchase and it will come "

Went to the web page and the offer Ended october 2016

Just spent the last hour on the chat and got this 

N: No worries Stephen i can understand you cocnern
N:

So in this case i'll request you to please select a fresh order of VR in Vodafone website.

N:

And once the order is select please contact us and we will wave off this VR charges in your order

N:

After then you will received the Order Free of cost

Stephen: 
Ok can vodafone no just send me one out?

N:

Yes sure

N: But in this case you need to placed the order on vodafone sire
Nitesh:

site*

N: And after then please came over this chat and we're wave off this VR charges

This don't feel right

help pls 

[YashDS]

My story is same as other people, I upgraded my phone on 24th March 2017 to Samsung S7 Edge, along with this I was expecting my Gear VR for free however I didnt receive this and followed up multiple times with VF and nothing was sorted out. Customer care reps told to visit Store and Store reps told call up Customer care and Online chat. None of them helped with correct information. On May 5th 2017 I had to caught up online with VF reps and had chat for 2 hours to get this sorted but still didnt help. On 6th May, when I followed up again I was told to order Gear VR from online and amount would be credited to my account which they did too however I didnt receive Gear VR and when called up customer care, I was told that order has been cancelled as the item is out of stock and they told that they will call me up however till now no response.  Please help me.

[Jenny]

@YashDS - I’m sorry to hear what’s happened.

I’ve sent you a private message with instructions on how to get in touch, so we can get this sorted.