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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73711 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229857 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203304 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Nougat and Wi-Fi calling

My S7 edge updated to Nougat on Tuesday.I noticed that Wi-Fi calling was not working anymore after the upgrade.I couldn't find any options for Wi-Fi calling in settings directly like it just to be with Marshmallow.Called 191 for assistance, no joy th...

mtcsltd by 6: Helper
  • 5836 Views
  • 4 replies
  • 8 thanks

Wifi calling not working

I have a number on a Red plan and using an iphone 6S but when I try and turn on wifi calling it says contact Vodafone to enable this. I have spoken with Vodafone and they have told me several times wifi calling is not available for business customers...

jammyjd by 2: Seeker
  • 9261 Views
  • 4 replies
  • 1 thanks

PLEASE HELP Talkmobile Vodafone Split Port

In August of 2016 I asked Vodafone for a PAC code to transfer my number from PAYG phone, which I wanted to transfer to a Talkmobile (TM) contract that I had taken out in May 2016. I received the PAC code in August 2016 and telephoned TM to apply the ...

KH0 by 3: Seeker
  • 10911 Views
  • 13 replies
  • 0 thanks

Resolved! Accessibility Services - Switch Access

I have a Vodaphone Smart Ultra 6 and the switch access and talk back services are missing from the Accessibility menu. This was true in Android 5 and has not been fixed with the update to Android 6.Why is this?It is somewhat dissapointing as I work i...

Badg by 2: Seeker
  • 5411 Views
  • 7 replies
  • 0 thanks

Installing facebook on a Smart Ultra 6

I have recently tried to install Facebook for the first time  on my Smart Ultra 6, but every time I try, I get a -505, which professor internet tells me usually due toIt is mostly seen when you try to install an outdated version of the app.Error 505 ...

jefmcg by 4: Newbie
  • 15358 Views
  • 11 replies
  • 0 thanks

Default on credit file

Hi,I was wondering if anyone can help me or offer any advice. I have recently tried to apply for a mortgage but got knocked back at the credit check. This came as a bit of a surprise so i got a copy of my credit file to see what was going on.When i c...

Moving from Sky to Vodafone

Hi everyone, just wanted a little feedback from members.I want to move from Sky's basic broadband to Vodafone's Fibre 38. I see a lot of horror stories on Facebook about Vodafone's customer service etc but never many positives. Of course people usual...

GemKni by 3: Seeker
  • 25840 Views
  • 38 replies
  • 0 thanks

Terrible, lying and frustrating customer service

I have experienced very frustrating service over a recent issue due to incorrect roaming charges.Before writing this email I have called vodafone several times, clocking up 5 hours on the phone. A huge direct debit for over £600 was taken from my acc...

Resolved! Porting Failure - Where to turn

My number was supposed to be ported in last Thursday 26th but failed and I'm still without my number.  I have had daily calls with the porting team but keep getting told to wait the magical 72 hours hours.  Each time I call nothing seems to have move...

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