Wifi calling - iphone6s not Vodafone bought

[Jonathanbarnes1]

Hi I wondered if anyone could help PLEASE!! I actually bought my iphone6s from eBay and the phone was locked to Vodafone so I decided to get a sim only contract with Vodafone. I have called and live chatted about activating wifi calling on my account about 6 times now and it has never worked. I have even asked the question is it ok if I have not got the phone through a Vodafone pay monthly plan and they have said no it's ok! After the 24hrs they tell me to soft start phone and then go to these settings and enable, every time it comes up with the error message contact Vodafone to activate!! It is so frustrating as I have no signal whatsoever at work but have wifi. Can anyone help to see what I need to do or whether I can do anything? TIA

[BandOfBrothers]

Hi,

With the iPhone 6s it does not have to have bern supplied by Vodafone to work like the Samsung Galaxy accepted phones have to be. As per the information in Vodafone Calling over wifi.

It maybe worth checking your carrier settings. Information on how is in Apples link here > Carrier Settings

How-do-I-set-up-Wi-Fi-Calling-for-iPhone-SE-6s-6s-Plus-7-or-7-Plus.

[Jonathanbarnes1]

Thanks for that but I have tried all those things already and still not working.

[BandOfBrothers]

Your welcome. 

Try removing your Sim card and re insert to see if that invokes anything. 

Please then do preserve with customers services. 

[AnnS]

Hi @Jonathanbarnes1

To be able to use WiFi calling, you need to be on a SIM only Red tariff.  If you are not on an eligible 12 month tariff, you would be unable to use WiFi calling.

You can see the Red SIM only plans on the link below.

Vodafone SIM only plans

If you are on an eligible tariff and are still unable to use WiFi calling, you need to use Live Chat, they will be able to advise further.

[Retired-Sarah_L]

Hello @Jonathanbarnes1, 

As @AnnS has stated, you'd need to be on an eligible plan for Wi-Fi Calling to work. Is this something that's been discussed with our Customer Service Team? 

Thanks, 

Sarah

[Jonathanbarnes1]

I called Vodafone this morning and they said I need to have a piece of software installed on my phone to allow for frequencies as phone was not bought directly from Vodafone

[jeffkinn]

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@Jonathanbarnes1 wrote:
I called Vodafone this morning and they said I need to have a piece of software installed on my phone to allow for frequencies as phone was not bought directly from Vodafone

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Absolute rubbish. Unlike Android devices, IOS is the same on all phones whether bought from a network or directly from Apple. The only difference is the carrier file which is issued by the network but this doesn't install any software on the phone.

If you have a 6S or 6S+ and the right bundle Wi Fi calling will or should work.

[Retired-Sarah_L]

@Jonathanbarnes1, that information isn't correct - I'm unsure why you would've been advised that. 

What @jeffkinn has said is correct. Have our Customer Service Team checked if you're on an eligible plan? 

Thanks, 

Sarah

[Jonathanbarnes1]

Im trying to talk to the tech team noone seems to know!!!