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@gavinlancs Once a matter has been referred to HO nobody on these board including the Tech Team are able to do anything to help resolve the problem..You will either need to wait for HO to contact you or you can write to them at the adddress at the foot of this page.
Usually any credits are applied to the account, have you checked to see if a credit is there?
@gavinlancs It is very poor when callbacks do not happen as there should be a system in place to log promised callbacks and action them.
A Deadlock Letter can be obtained from Vodafone by writing to HO but as Vodafone have up to eight weeks to resolve a problem that may not be forthcoming until the time is up.
If you do decide to write, send the letter by Recorded Delivery and retain a copy.
My advice is to leave Vodafone the first chance you get.
Lauren in Middleton from Upgrades is full of ##~## as is Stephen in Ireland from the 'loyalty' team
one promised me 30gb of data unlimited calls and texts for £20 and a call one Sunday to activate sim only.....never happened.
the other laughed at Lauren's wildly exaggerated (authorised by a superuser) tariff and proceeded to sort me out with 22gb of data, unlimited calls and texts for £22.20 per month (text from Stephen attached)
this is never happened either....
customer resolutions operator, based in Indian, not Egypt where so many of the British advisors seem to think they were solely based (misinformation) called me to try and secure 20gb of data, unlimited calls and texts for £22.20 per month. A tariff that I know is already 40% reduced but seeing as I have been muchked around for 2 months he said all he could do was........ wait for it.......ADD AN EXTRA 1 GIGABITE and slowed down his speech when he said 'for the entire 12months of the contract' like he was doing me a favour.
After waiting for a phone that never arrived, cancelling said phone and then having it delivered the next day with no communication. Being offered tariffs that don't exist and being treated like a dog for the most part I have told the last operator that I wish to leave this abomination of a company with its lack of speaking Vodafone and misinterpretation of policy.
Just received my PAC CODE and will be joining a different service provider with far better customer service and much better signal as I can only get 2G in my area even though the coverage checker says 3G.
Oh. And If anyone above the pay grade of pond scum gets to read this, please investigate it and feedback to the morons that work at Vodafone so maybe in some way it will help the poor users that remain imprisoned.
In October I signed up for a vodaphone contract for our landline, mobile and computer as result of ads for saving cost of line rentals. A number of issues but specifically I did not take in the £6. package for unlimited calls on landline and also package including billing. It took us 4 months to realise that as opposed to £24 we owed and had paid Vodaphone over £600 - i.e. about 50 times what we would have paid if we had the package.
I have spoken twice now to very courteous representatives but they have no authorisation to refund or ever as a good will gesture pay in part some of the £600. Whilst they may have the legal right, it is definitely immoral as how would I have agreed in full knowledge to pay £600 for something I could have for £24...I am in touch with You and Yours, but would like a reasonable offer from Vodaphone.. Virginia Constable Maxwelll