iPhone 5 problem

[rednaxela]

Hi,

My sure signal serial is 40113851659

I have been using an iPhone 4 and have upgraded to an iPhone 5. In the process, I've moved my number to and activated a new Nano SIM.

This Nano SIM doesn't seem to be registering with my sure signal (despite picking up 'normal' Vodafone signal without a problem).

How do I fix this?

Thanks,

[Gabs26]

Thank you, just done it. Will let you know if it works.

thanks lee

[Emre]

Hi Lee

Thanks for help.. Still no progress, two lights blinking indicating VSS trying to connect for days now.

Here are the results for the tests:

Speed test:

Download: 6.7 Mbps

Upload: 0.76 Mbps

Ping test:

Ping: 37 ms

Jitter 6 ms

IP address:

82.3.42.186

SS serial no:

40123220606

Traceroute output (this is from a mac):

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  192.168.0.1 (192.168.0.1)  3.166 ms  1.405 ms  0.964 ms

 2  host82-14-174-20.not-set-yet.ntli.net (82.14.174.20)  19.106 ms  22.746 ms  17.687 ms

 3  host82-14-173-241.not-set-yet.ntli.net (82.14.173.241)  16.046 ms  17.092 ms  16.957 ms

 4  host82-14-174-98.not-set-yet.ntli.net (82.14.174.98)  25.319 ms  24.490 ms

    host82-14-174-106.not-set-yet.ntli.net (82.14.174.106)  16.962 ms

 5  host82-14-174-97.not-set-yet.ntli.net (82.14.174.97)  24.809 ms

    host82-14-174-105.not-set-yet.ntli.net (82.14.174.105)  17.135 ms  16.443 ms

 6  manc-core-2a-xe-1110-0.network.virginmedia.net (86.28.65.49)  25.026 ms

    popl-core-2a-xe-1110-0.network.virginmedia.net (82.14.168.1)  24.399 ms

    manc-core-2a-xe-1110-0.network.virginmedia.net (86.28.65.49)  24.594 ms

 7  manc-bb-1a-ae12-0.network.virginmedia.net (82.15.206.245)  24.890 ms

    popl-bb-1a-ae6-0.network.virginmedia.net (82.14.127.241)  23.630 ms

    manc-bb-1a-ae12-0.network.virginmedia.net (82.15.206.245)  24.406 ms

 8  nrth-bb-1b-as3-0.network.virginmedia.net (213.105.172.13)  24.489 ms  24.711 ms

    glfd-bb-1b-ae1-0.network.virginmedia.net (213.105.175.146)  31.424 ms

 9  tele-ic-4-ae0-0.network.virginmedia.net (62.253.174.18)  26.575 ms

    glfd-tmr-1-ae5-0.network.virginmedia.net (213.105.159.46)  30.502 ms  31.682 ms

10  ldngw1.arcor-ip.net (195.66.224.209)  49.446 ms

    tcl5-ic-1-as0-0.network.virginmedia.net (62.253.185.78)  33.412 ms

    ldngw1.arcor-ip.net (195.66.224.209)  48.933 ms

11  lndgw2.arcor-ip.net (195.66.224.124)  52.655 ms

    85.205.116.14 (85.205.116.14)  42.922 ms

    lndgw2.arcor-ip.net (195.66.224.124)  47.829 ms

12  * * 85.205.116.2 (85.205.116.2)  44.641 ms

Thanks for your help!

[Emre]

Hi Lee

I've been advised by VF that my sure signal was dead (power light flashing) and needed a replacement.

So I now have the VSS v2 but I'm having connectivity problems with this one as well. 

It's been plugged in since saturday but it looks like it still hasn't connected to the VF servers. 

I have reset/de/re-registered etc but no luck.

Would you mind checking on your side if it's been connected or not?

S/N:40123220606

Many thanks

[Emre]

Forgot to mention: lights 2 and 3 flashing (three light version of the box)

[Emre]

Hi cardy123 -- took your advice, still no luck though.. will keep on trying

[gummra]

hi there can anyone help me as vodafone live chat were no use

I am trying to connect my VSS to apple time machine which is connected to internet by draytek vigor 120.All iget is green power light.It used to work through my old router correctly .My computer is an i mac so if someone can help please post simple easy to understand instructions.

[Retired-James]

Hi Guys,

Thanks for your posts here.

@ Gabs26, I’m sorry that we have missed your last post.

I have taken another look at the registration for you today and can see that it did update last night, and as such should now be working, can I ask if this is still an issue?

I can see that there does seem to be an issue with the location profile which I have updated for you, please let me know if this makes a difference at your end.

@ marbod, I have re-synced the Sure Signal for you today, please let me know how you get on.

@ gummra, can you verify that you are using the Apple Time Capsule? If yes, I would recommend taking a look at this thread to see if this resolves your issue.

James

[marbod]

Hi James

Fantastic service!  Both of my iPhones are now working on my VSS following your resync.

Thanks, again!

Cheers

Martin

[Gabs26]

Hi James

thans again but still no joy, as I said before we ave another I hone 5 in the house which pcks up the ss fine. Having said that a couple of days ago suddenly my phone had full signal for about a minute, was so exited but as soon as I picked it up it was slowly going down bar by bar back to no signal  or one ar. Was wondering if it could be the phone itself. Pease help me I am very frustrated and feel like going back to my old phone. No point in having this one. Please please help

G

[sparkerfix]

Hi.

Increasing frustration with VF has led me to this thread with the feint hope of a solution. As I see it at the moment, I'm paying for a service VF cannot provide.

I too am experiencing connection issues with an i phone 5 connecting to sure signal after upgrading my wife's 3Gs.

May i also request a reset/re-sync of both my sure signal devices with the following serial numbers-I've ried all the standard stuff, de/re registering the user, factory reset etc, all without success.

21222191898

21197166057

Thanks