iPhone 6 bt wifi issue

[David_i_evans]

Called tech support x3 no joy - been into the Leicester shop and spoke to branch manager (not interested! Very surprised!!!) since porting my number I can't log into BT wifi - told by shop its Openzone when I tried that option - still no joy so returned to shop - total apathy!! Disgusted - anyone else know how to resolve it as Vodaphone tech help and shop staff don't?

[bjones121]

This is another email I've received :

Thank you for your email here.

I sincerely apologise for all the inconvenience you had to face in this regard. For BT Wi-Fi, I have forwarded details to our concerned technical team and It should be resolved shortly.


We appreciate your patience in mean time. If you have any query, let us know.

Kind regards,
Vishal (Surname removed by Moderator)
Customer Service Agent (eForum)

As I've said before just going round in circles
Very disappointed

[alfonso_fiore]

I guess VF ranks posts on their activity, so the only possible way to get attention is by keeping this thread alive and voicing our concerns.

Also, if you have consumer contracts (instead of business like me) you can try your luck with twitter.

The VF UK help twitter account only cares about consumers (which is crazy in my opinion, but what do I know?)

The funny thing is that I'm sure there are people in the VF organisation in charge of customer satisfaction but the organisation is so convoluted that these people that might have the power to help us don't even know our problem exists. Quite sad.

This is why I hate long term contracts. After signing a 12 months contract you completely loose any kind of leverage. No matter how orrible is the service provided, you can't leave (without hiring a lawyer and spending a lot of time and money).

[Michelle]

Hi @Alfonso_fiore & @bjones121

I’ve sent you both a private message with details how to contact my team to see if we can help.

If we’re unable to get access to your account, we’ll pass your details to our business team for them to get in touch.

Thanks

Michelle

[alfonso_fiore]

Hi Michelle,

Thank you for your message.

I followed your instructions. At least this time the link to the way to get in touch with you worked!

Finger crossed (?)

alfonso

[Retired-Laura]

Hi @Alfonso_fiore

We’ve got your email.

We’ll be in touch with you as soon as we can.

Cheers,

Laura

[alfonso_fiore]

Thank you Laura

alfonso

[alfonso_fiore]

I got a reply from Kayleigh who reads:

We don't have access to your account unfortunately.

You can contact the team that handles your account directly on 03333 046464.

So what is the point of this forum and of your help? I'm trying to find a solution without wasting hours on the phone.

Is there any way this forum can help me solve my problem?

[bjones121]

I am currently sat here using BTWIFI on my phone with my friends VF log in details with no problems and auto log in. Surely this just means there is a problem with my log in details, should be easy to fix and not take 8 weeks!!! Just give me new log in details, simple. I cannot believe there is no one who can help us with is.