my bill

[chuddyuk]

i pay my bill monthly at least 7 days before due date. my 2 mobiles get turned off because of late payment, lol

my broadband and home phone turned off because of late payment, lol

it can take 3/4 days to get them bacl on, PATHETIC..

i upgraded one mobile from 250mb data to 500mb data, for £2pm, sounds easy,

then my bill says £99 unpaid for calls made over my allowance of 500mins. Adam in the billing dept said the girl who done my data upgrade turned off my free call allowance, admitted the mistake, now i am told i must pay for extra calls made because i am over my 500free calls,

i was told all would be sorted in 1 day, told not to pay anything until i hear from Adam in billing dept,

next day phones all off because of unpaid bill, called on chat, this time i am told my wife is making to many calls so i must pay my bill now, i refuse, he talks to manager and says he can see the problem, my wife as gone over her allowance, so i must pay,

my final words were YOU CAN GET STUFFED I AM PAYING NOTHING AND FINISHED WITH VODAFONE<

I have been with vodafone for years but i have had enough, i never know when my services are going to be switched off for no reason,

also, i am not racist but i would like to talk to people i can understand,

[BandOfBrothers]

Its obviously your choice to pay the bills manually but the primary issue here is late payments resulting in restricted services so wouldn't setting up a Direct Debit if you want to will remove this issue or pay slightly earlier. 

If a person purposely withholds payments then the obvious ramifications are restricted services -Late Payment Fees - Re connection costs - and the extreme are debt collection companies - default markets on credit files lasting 6 years hindering possibly applications for other contracts, mortgages , overdrafts , and credit cards etc. 

[AnnS]

Hi @chuddyuk

Before restricting your services to incoming only, Vodafone should have sent a text to the phone.

There is nothing wrong in paying manually.  However, if you are paying online, it usually takes a few working days for the money to be released from the bank and there is a further delay before the payment goes to your account.   Try paying through the automated payment service on 56677, this way the payment will go straight to your account.

When a price plan is changed, to bring you in line with the new price plan, Vodafone would have reset the allowance and the following months bill would have been proratered to reflect the new tariff and this would have meant only receiving a proportion of the 500 minutes. 

The best thing is to go through the bill, you should be able to see the out of bundle and pro ratered charges, this will give you something to go on when you next contact Vodafone.

I hope you get it sorted.

[Tash]

@chuddyuk Should you need any further assistance after following @AnnS' advice, please let us know and we'll be happy to help.