my phone hss no internet connection

[BethKidd]

Hi. My Samsung galaxy s4 has had no internet since I updated to the most recent software on sunday. I can use WiFi but no mobile data.

Google said to reset my APN settings. I've tried that and it works, then an option asks me to choose if I'm on Vodafone contract or pay as you go. I choose contract and then it wipes all the settings again and no internet. If i try and manually make a new APN myself, the settings crash and it can't open that window.

I've tried where you text web to one of the Vodafone numbers and it sends you your settings by text. That doesn't work.

I've tried battery pulls and sim card pulls and nothing.

At my wits end and really could do with my mobile data tomorrow night as will need the maps app. Any ideas? Also not over the moon that I'm paying for mobile data I'm not even using

[63johnw]

Hi there. Its always a good idea to do a factory reset after a firmware update.

That would be the first thing I would try.

[drey_p · Accepted solution]

Hi there

I think your issue may be related to the latest update.  There is an official statement from Vodafone here about it.  I would normally say that it may be worth doing a factory reset anyway but the announcement says not to do that.

[63johnw]

Thanks for the info @drey_p hopefully they can get it sorted soon for the customers affected.

[drey_p]

You're welcome @63johnw - spotted it just a few minutes ago, hence actually remembering that there was an issue LOL