no/unreliable connection to sure signal

[mmnicol]

Like many other posts on this forum I am having great difficulty maintaining a continuous connection from various phones to the Sure Signal V3 device. After a forced change (because it stopped working following a Vodafone software 'upgrade') from a V1 device to a V3 device I am now having no connection between three different phones and the Sure Signal device.

I have

 - reset 10 seconds

 - reset 20 seconds

(both as advised by telephone help)

I have

 - unplugged and resinserted, both with and without reset button held in

I have called via telephone tech support who advised they would do a resynch (done)

I have done a resynch at my end - holding down reset button, removing device, replacing device whilst holding rest button.

I have a call out to my ISP to check that ports 8. 123. 50, 500. 4500 are open.

No service.

Not happy.

Please advise next steps.

(As an IT Manager it looks to me there is a network problem at your end.)

I have a V3 Sure Signal - 40132624772.

Download: 20.08 Mbps, upload 5.14 Mbps

Ping:38ms, jitter 3

IP address: 81.174.244.56

traceroute:

C:\>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1    84 ms    91 ms   100 ms  dsldevice.lan [192.168.1.254]   2    32 ms    26 ms    24 ms  lo0-central10.pcl-ag07.plus.net [195.166.128.188 ]   3    25 ms    24 ms    22 ms  link-a-central10.pcl-gw01.plus.net [212.159.2.18 4]   4    23 ms    23 ms    24 ms  xe-9-0-0.pcl-cr01.plus.net [212.159.0.216]   5    27 ms    23 ms    23 ms  xe-11-1-0.edge3.London2.Level3.net [212.187.201. 209]   6    37 ms    35 ms    34 ms  vl-3201-ve-128.ebr2.London2.Level3.net [4.69.202 .177]   7    65 ms    28 ms    32 ms  ae-42-42.ebr1.Paris1.Level3.net [4.69.159.86]   8    70 ms    28 ms    38 ms  ae-91-91.csw4.Paris1.Level3.net [4.69.161.90]   9    37 ms    30 ms    30 ms  ae-4-90.edge5.Paris1.Level3.net [4.69.168.200]  10   102 ms    38 ms   274 ms  CABLE-WIREL.edge5.Paris1.Level3.net [212.73.200. 78]  11   239 ms    37 ms   296 ms  195.2.9.193  12     *        *        *     Request timed out.  13     *        *        *     Request timed out.  14     *        *        *     Request timed out.  15     *        *        *     Request timed out.  16     *        *        *     Request timed out.  17     *        *        *     Request timed out.  18     *        *        *     Request timed out.  19     *        *        *     Request timed out.  20     *        *        *     Request timed out.  21     *        *        *     Request timed out.  22     *        *        *     Request timed out.  23     *        *        *     Request timed out.  24     *

What next?

Mark

[Retired-James · Accepted solution]

Hi mmnicol,

That’s great news.

To be honest, it could have been the firmware causing a problem or the one large hop on your original traceroute.

You shouldn’t have any other problems going forward.

James

[mmnicol]

Two weeks later and all still woirking as it should.

Let's hope that is the end of any issues.

Mark

[mmnicol]

Not good news. Suresignal failed again overnight (as it did last week). It looks the same  - both left and centre white lights steady - but no SureSignal. Last week I got it running again by:

- unplugging

- plugging back in again and waiting until steady state

- removing ethernet connection

- replacing ethernet connection and waiting until steady state

- held rest button for 30 secs and waiting for steady state

- removed users

- deregistered SureSignal

- registered Suresignal with users

Frankly this is uacceptable and the product is not fit for purpose.

My wife has startedi her own business from home with 3 accounts with Vodafone - currently she is having to use the home land line. She will cancel her Vodafone accounts and move provider.

Unfortunately I cannot do the same as the SureSIgnal and my account are provided by my employer. However I will be demanding a replacement SureSignal box in case that is the problem.

Mark

[mmnicol]

Have arranged a swap out of the SureSignal for Monday on basis if I have damaged it there will be a cost, otherwise free. Hope the new one works as desired.

Mark

[DaveCD]

Hi Mark,

I'm disappointed to see the issues you've been having.

Please let us know how you get on with the new Sure Signal.

DaveCD

[mmnicol]

Hello all,

Swapped for a new SureSignal V3 on Monday.

Not without difficulty as Vodafone RIO collection service were expecting to collect a phone despite me correcting the person arranging the pick up several times every time he refferred to 'collection of the handset'. Courier was then rude - not my problem though.

Registered the new SureSignal, added ethernet cable and plugged in. An hour or so later regained steady state and messages confirming SureSIganl had been set up. Handset signal fine at 5 bars. No issues since....36 hours and counting........

Mark

[Jenny]

Hi Mark,

I’m sorry to see there were issues with the collection, but I’m pleased everything’s up and running now.

Thanks,

Jenny