old account

[STEAMMAN]

Hi   how  do u  find   Vodafone     in trying to  help  when if  u  have been ill like  i  have,  in getting me out of the mess I  am in now?

Andy

[Becca_P · Accepted solution]

@STEAMMAN

I'm sorry to hear about your circumstances and I'm glad to hear you're now feeling better.

So we're able to look into this for you, I've sent you a private message. 

Please follow the instructions provided and a member of the team will be happy to help.

[STEAMMAN]

Hi  Becca_p    THANK  YOU  for   answering  my   message,  have  just  call  one  of  your  team  and  paid  the  outstanding  charge.

AT  last  I  am free  of the  worry,  only  please  look in to  the  problem

that   I  had   no  letters   from VODAFONE  telling  me   I  owed the  money

I  thought  by  closeing  my  DD  that  would do,  as all  your  letters

have  vodafone   in red   on the  envolpe   I  would  have   opened it.

Did get one  from  a  agent   which I  replyed  to  saying  all  I  told  you

enclosing   a  copy  of my  KIDNEY   opp   tp prove  I  what I  was saying.

and  heard   no more. 

Regards   Thank  you.   XXXXX       have put  pic on here  

Andrew

[STEAMMAN]

Two weeks ago I  went to  a m vodaphone  shop  as  I felt better  got a SIM only for  a  phone,  no one  said    you owe  money?   do not know  what to  do

[BandOfBrothers]

Hi Andy,

I'm sorry to learn of your situation with your health. 

Unfortunately Yes you really shouldn't have stopped your DD.

You could have asked Vodafone to block the lost sim and send you a replacement so that you could continue to use your allowances. 

A sim only contract does not end but continues on a 30 day rollover when it's term is up unless you give Vodafone Uk the required notice to end the contract.  

If vodafone has passed this to a Debt Collection Agency then you'd need to liaise with them to pay off the required amount. 

Unfortunately this will have also probably been reported on your Credit File as a Default which would remain in place for 6 years. Showing as Outstanding until paid and then would show as Settled but will remain for 6 years. 

Http://www.experian.co.uk offer ways to check your Credit File. 

I assume your recent visit to get a new sim only has a new mobile number.  

[STEAMMAN]

Hi  Thank you   as u see  all is   I  hope  all ok.

Andy

[STEAMMAN]

Hi  as u  see  all I hope is  ok  now.

Andy

[Rahim]

@STEAMMAN Thank you for keeping us updated. 

If you need any further help, please contact our team directly using the details @Becca_P sent via private message.