sure signal failed

[doughchm]

my sure signal failed after a power out on 14th. not worked since.  VF confirmed its not their problem, BT the same.  Final attempt at solution before scrapping £100 worth of kit.   

[BandOfBrothers]

It may be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. They are available on eBay for around £10.


FAQs : https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...


http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...



as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

To note the Sure Signal Device comes with a 24 month warranty which Vodafone have a Duty of Care to honour. 

[doughchm]

going round in circles,  test results show timeout. cant work out how to paste here.

[doughchm]

here is my test results

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Doug>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 32 ms 29 ms 30 ms 217.47.105.58
3 31 ms 28 ms 29 ms 217.47.106.193
4 41 ms 40 ms 40 ms 213.1.69.166
5 39 ms 39 ms 39 ms 31.55.165.102
6 38 ms 38 ms 38 ms 31.55.165.39
7 38 ms 38 ms 39 ms 31.55.165.107
8 38 ms 38 ms 37 ms acc1-10GigE-7-2-0.mr.21cn-ipp.bt.net [109.159.25
0.96]
9 47 ms 47 ms 47 ms 109.159.255.147
10 45 ms 44 ms 43 ms host213-121-193-148.ukcore.bt.net [213.121.193.1
48]
11 47 ms 48 ms 47 ms lndgw2.arcor-ip.net [195.66.224.124]
12 50 ms 48 ms 48 ms 85.205.0.93
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Documents and Settings\Doug>

[doughchm]

bt home hub 4,  sure signal 3.  all worked fine till 14th

[BandOfBrothers]

At the date of your problem on the 14/11/15 a forum announcement on 13/11/15 said "We’re aware that some customers are experiencing connection issues with their Sure Signal, and we’re working to get this resolved as soon as possible. We apologise for any inconvenience caused."

https://forum.vodafone.co.uk/t5/Vodafone-Announcements/Vodafone-Sure-Signal/td-p/2449241

[doughchm]

I do appreciate this BUT I now been without a mobile signal for two weeks, this is not what I purchased a Sure Signal for, neither is it what I signed up with Vodafone for.   Haste in this situation is most imperative. Please.

[Retired-Beau]

@doughchm

What's the serial number of your Sure Signal?

[doughchm]

serial number 42142452624

[doughchm]

have now rebooted after 5 mins switchoff.  Now have solid red light and slow pulsing white next to it.