sure signal problem

[jhat74]

Hi,

My suresignal is usually reliably but around 4 days ago it stopped working.  Lights 1, 2 and 4 are steady but there is no light on 3.  I have reset several times and still no signal. I really need this working as need for work.

What should i do?

Thanks

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[jhat74]

Hi, Can anyone help please.  My suresignal 1 has worked without fault for over 12 months and after unplugging during a tidy up isn't working.  I only unplugged the power so haven't changed anything else that could effect it.  Lights 1, 2 and 4 are green and steady but can't get a light on 3 and have no service on my iphone at all. It works find when i leave the house and it finds a signal.  What could be wrong?  what could i try to fix it?

Please help.

Thanks

[Retired-Andy]

Hi jhat74,

Can you let us have your Sure Signal serial number please?

This will help us look into the issue for you.

Thanks

Andy

[Ben_H]

Hi jhat74,

Has this now been sorted? If you still need a hand, be sure to provide the details Matt and Andy have asked for so we can help.

Cheers, Ben