Broadband Activation

[guygrantham]

Broadband meant to be activated 3rd Oct but now saying it wont be until the week after, Predictably poor service from Vodafone, hiding behind Open Reach. I've been with Vodafone for years but I suppose it was follish to risk going with them for Broadband, despite competitive package 

[Cynric]

@Paulnobroadband That sounds odd. VF and OR need to sort themselves out.

[Jayach]

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@Paulnobroadband wrote:

Vodaphone unilaterally cancel the order. They never say why... but the real reason us that they don't want to pay for the infrastructure costs of getting it from the road to the house (800 metres - needs a pole)

Their customer service is absolutely appalling too.

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Vodafone don't pay for the infrastructure, that would be Openreach or CityFibre.

You're right about the Customer service though, they really should be able to tell you why it is being cancelled.

[Jayach]

@Paulnobroadband 

If you are currently supplied by overhead copper cable, I would expect them to just replace it with Fibre.

Have they said why  they can't do that?

[Paulnobroadband]

The cable goes to the pole at the roadside. Then it drops into the ground on our side of the hedge and is covered over. It's not in a conduit, it's just sitting beneath the grass.

Broadband fibre, they say, needs to either be inside a conduit underground, or overhead on a new pole inside our garden. The distance is about 120m from the road to the house. I think the argument is about who pays for this work, though neither party will say - and they blame each other. And Vodafone just deal with it by cancelling the contract without explanation! Problem solved! (Not)

[Jayach]

There is no way an ISP (Vodafone in his case) should pay for infrastructure.

You might leave as soon as your 2 year contract is finished, you might even leave within the 14 day cooling off period, and Vodafone would  have no way of recovering their costs.

Openreach, however, will continue to get income from the connection no matter who the ISP is.

Openreach are also being subsidised by the Government to (eventually)  provided Fibre access to the whole of the country,

So it is up to Openreach (or an Altnet, such as CityFibre,) to make the physical connection, that is not the responsibility of an ISP.