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Broadband connection

tab99uk
2: Seeker
2: Seeker

Had fibre installed 4 days ago and it’s still not active phoned Suport keep telling me to reset router done that still not working

 

they keep saying wait till 24 hours then should start working bt have installed the fibre box only 3 lights coming on and router red light is flashing.

 

im fed up might leave them if it’s not working by tomorrow Suport is useless.

 

20 REPLIES 20

Jayach
16: Advanced member
16: Advanced member

Well the connection is fine, the problem has to be with Vodafone not authenticating you.

And you presumably don't have a IP address?

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