Hi all ,
I Am sure after sifting through several posts on here that I am not the only one that has been at the mercy of Vodafone and CityFibres incompetence as organisations to provide a promised service. On the 21st December 2022 , I placed an order for Vodafone's ultra fast Fibre900 Plan after receiving E-Mails from CityFibre that the connection was now available in my postcode. I placed this order for an activation date of the 9th January and like any normal person trying to save money cancelled my previous DSL broadband connection with another ISP which was slow but albeit had not caused any issues other than the speed.
nonetheless the 9th January rolled around and I booked the day off so that I would not be charged £110 for a missed engineers appointment and eagerly awaited my service to go live. Engineers visited the property to install the connection which did not work, as far as my understanding is , is that the work had never been completed, so the service was advertised as ready but had never been completed. It is now almost 2 months since the service was supposed to have gone live and there's no end date in sight , Vodafone have provided no information on regards to when it will be going live , all customer service staff have no idea what they are talking about saying it will go live on this 'date' for definite or this 'date' for definite, managers promise to call you back and then never do and you the customer have to waste time co-ordinating between Cityfibre and Vodafone. neither parties are able to provide an amicable solution to your problems and realistically believe that a 'sorry' from a customer service advisor will suffice, CityFibre wont even speak to you and instead try to get you off the phone and re-direct you to Vodafone where youll have to navigate one hour hold times to speak to probably the most useless person imaginable who can't answer quite simple questions , such as 'has my service been cancelled , as my plan is showing as cancelled on my account' instead theyll have to transfer you to their specialist team to answer this question.
All I wanted was the service to go live on the promised date and this whole chasing process for trying to get the service to go live to have become my life for the past 2 months. It's very clear that something in the chain of command for my postcode has gone quite wrong in that the service has been advertised as available for quite some time now (since December) when it quite clearly isn't, to excerbate the issue they are still advertising in conjunction with incentivisations for a service that dosent exist. it seems like a quick money grab in getting customers to sign up for a service that dosent exist.
at the end of the day i was expecting much better from an internationally recognised organisation , but ultimately I don't think they could manage a fantasy football team let alone the installation of my home broadband.
and I don't want to speak to one of your social media team as that posits more work for myself, please may someone reach out to me instead as I am a customer and essentially should not be carrying out anymore chasing than I already have done just to get lost in a chain of command speaking to someone who unforutnately cannot do anything.
