FTTP 4 Months to install, No Compensation and provided wrong speed...unable to upgrade

[RICKTARBUCK84]

as you can tell from the title ordering Fibre broadband from Vodafone has been anything but a smooth experience. 
As an existing Vodafone VDSL customer and mobile customer, they offered a great rate on their Superfast 200mb service, so on 26th July, I placed an upgrade order with an install date of August 11th. 
August 11th rolled around, and No Contact from Open reach, and No engineer arrived, Got onto Vodafone rearranged for the 17th of August. 
August 17th, No engineer, No Contact. Contact Vodafone again. Openreach had canceled the order. 
Placed a brand new order for FTTP Broadband with an install date of 12th September. 
12th September.... no engineer. contact Vodafone again and they said installation hasn't been possible due to "External Works" Being required and open reach would be in touch with me within 5 days. 
Open reach did not contact me so back onto Vodafone who said the same thing again. 
and again and again this went on right though September and into mid October. Eventually an Openreach rep calls and engineer came to do external works on the 20th/21st October, Which involved running a fibre cable from the telecoms pole to the front of my house and leaving a reel of cable in my front bush. 

The one and ONLY time vodafone contacted me without me chasing them was when they called to say openreach will be coming to do the internal works on the 4th of November. 

4th of November an engineer, well a pair of engineers actually showed up, firstly expecting to install a cable, but more importantly fitted the cable to the inside of my house and fitted the ONT Modem and got my FTTP broadband working. 

NOW, this is where the fun starts to occur. the past 10-15 times I've contacted vodafone every single one of the reps has said DO NOT WORRY YOU WILL BE COMPENSATED, To be honest its the ONLY reason I stuck it out this long, HOWEVER the day after the activation I get an email stating that they were sorry they couldn't activate my broadband on the 28th of October (at no point was that ever promised in the first place and you promised me activation in AUGUST) and they were happy they could get it resolved so quickly, they then went on to say that I would be getting a WHOLE 2 days credit off my next bill. 
I contacted Vodafone support absolutely kicking off and they said it was a mistake and I would be getting the full compensation based on the reorder install date of the 12th September, 12th September to 4th November to my knowledge isn't 2 Days. Anyway as of writing this on the 1st December I've had my bill and guess what..... NO CREDIT. not 2 days not the 53 days I am owed....NOTHING. 

SO will be calling in again tomorrow, 3-4 days of work wasted waiting in, countless hours on either web chat or phone to sort this out. 

the best bit though is when I placed a reorder with the phone rep they didn't replace an order for 200mb..... they placed an order for superfast 2.... which is 76mb..... the exact same speed I had on VDSL.... if they weren't so blood incompetent I would laugh. and If i try and upgrade it....... THEY CANT PROVIDE FIBRE TO MY ADDRESS! so offer me a 4G router.... 

I'm guessing I'm going to have to go to OFcom so i made sure to use the webchat system to engage with customer service at least every few weeks so i could have the chat transcript emailed to me as evidence of them saying i would be compensated and of the delays and broken promises. 

reading other threads i see so many people have gone there the same I'm not hopeful I'm going to have this resolved any time soon. Anyone actually get the compensation they were due in the end? or is it fruitless struggle? 

[RICKTARBUCK84]

As expected I've had my December Bill through...   I've had a credit. 

£9.10.... £9.10 for 56 Days of no Broadband at all,  as they cut off the ADSL Line i had and didn't install until 4th November. 

Just had murder with them on webchat. i don't expect to get anywhere so i will likely have to take my complaint to The Communication & Internet Services Adjudication Scheme (CISAS) Which as per their complaints code of conduct i can do if its not resolved to my satisfaction.
I will also be sending a RFI into Vodafone for all details relating to my orders and details thy have for dates of contact, and activation dates/promises. 
all they do is say they will sort it and then don't, every single one of them are liars, including management. 

they have told me my original activation date was 11th August, and they can see it wasn't activated until November, they have put back through the request for automatic compensation but i have to wait 30 days for the credit. they are a bloody joke 

[Jayach]

Cancelling your original FTTC connection was also a mistake on their part.

That is only supposed to happen on FTTC to FTTC. FTTC to FTTP it is really your job to cancel the original contract.

Switching between Networks.

If you're switching to, or from, a fibre-to-the-premise or ‘full-fibre’ service or a provider that doesn’t use the Openreach network – such as Virgin Media’s cable service – you will need to stop your service with your current provider and start a new service with a new provider. You should contact both providers.

Switching broadband provider - Ofcom

Possibly, if Vodafone were both your new and old provider, it could get a bit complicated. However they shouldn't have ended the original contract till the new one was active.

[RICKTARBUCK84]

I had Vdsl with Vodafone the original order was an upgrade order, Vodafone rep said open reach cancelled the install so had to go back to order stage and all I could do was place a new order. However by that point they had already started to decommission by telephone line. Which ceased around the 18th August (billing date) I then had to place a brand new order for fttc which wasn't installed/activated until 4th November. 

They are an absolute joke of a company. Honestly don't know at this point if I should cut my losses and move my service to a new provider or stick it out in hope of the credit I'm owed. God forbid at this point I actually have a service issue.... Could be off for months and as I work from home I can't have that....it was a nightmare working from home tethered to my fone for Internet. Was fine for work but literally nothing else in the house worked. 

[Jayach]

I'm still on FTTC, and to be honest I am currently very happy with the service.

However when FTTP does get here, I will probably go with a new supplier, just to avoid the possibly of problems like yours.

I will keep the FTTC running until I'm happy with the new service. I would hate to be without broadband.

[RICKTARBUCK84]

this morning after countless days/hours lost back and forth to Vodafone to get this sorted it seems my last interaction with their support staff/got lucky and found the support staff member who gives a crap. i have finally been notified of a credit to the tune of £315.00 for my troubles. 

At the start of all this if someone had said to me, you will order a Fibre upgrade in July and it will be installed in November, but between August and November you will have no broadband, Here is £315.00 for your trouble... i would have probably said no. However im happy to have it now as compensation. 

1yr free broadband.... thatll do i guess. Nice little Christmas Bonus. and a ray of hope for all those others waiting on compensation for delayed installs.

[Reacher]

It's good to hear that someone has received proper compensation at long last - that just shows how it's worth being persistent.  

Just before Christmas I had to endure 2hrs 20mins of Jingle Bells to no avail - and on a call I  was being charged for. Since then my wife found the solution:  call on the free 0808 free line, but don't choose any of the options that cause you to be terminated with recorded advice  -  but choose sales option 1 instead.  Apologise for pressing the wrong button but explain your problem/complaint.  It worked for her!

[Jayach]

@Reacher 

Is this the number your wife used? 08080 034 515, I didn't realise there was sales on that number.