When we signed up for fibre broadband, we were given a date of the 10th November for the engineer to make the connection. That date came and went, and we still can't get a clear answer from anyone at vodafone as to when they might connect us.
This morning an Openreach van pulled up outside our house, not to hook us up, but to connect the people next door who only moved in a week ago! I spoke to the engineer and he had no record of us on his list. He called his office to check and they had nothing showing on their system for our address. I went in to the local vodafone store to get more info and after offering unlimited data on our mobiles as a short-term fix, all they could suggest was to seek a no cost contract termination for non-provision of services. Had they actually checked they'd have known that we already pay for unlimited data. Utterly useless service.
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