No Broadband/Landline Since Service Went Live

[ANH52]

Please could some from Vodafone contact me.

My fathers broadband/landline was supposed to have gone live Oct 30th, I have been in touch with support via online chat several times and have gone through all the usual checks, had the microfilter and DSL cable replaced, run the online service test more than once and had a CSR look at the socket using VRA via mobile.

Still there is no service, I have contacted support again today and was asked again for VRA access via mobile and then to reset the router, which we have done numerous times; at this junture I feel we need an engineer visit rather than continuously jumping through the same hoops.

I am listed as an additional user in my fathers account so can act on his behalf where this issue is concerned.

[Jayach]

Nobody from Vodafone will contact you via the forum, your identity here is completely separate from your Vodafone account.

You say you have run the online service test, what was the result of that?

Was there a previous DSL service running on that master socket?

[ANH52]

Thank you for the reply Jayach.

I have finally managed to get an engineer visit after going through the whole process again, so hopefully will be sorted next week.

In answer to your questions, online service test could not reach the router, and no; no previous DSL service at my fathers address.

[Jayach]

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@ANH52 wrote:
In answer to your questions, online service test could not reach the router, and no; no previous DSL service at my fathers address.

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That will probably be the problem. When lines sit unused, they are sometimes used as spares during fault finding by the engineers.