Vodafone Essentials Broadband Team

[MD97]

Hi 

I applied for Vodafone Essentials after seeing it on Martin Lewis's show on 20th Oct 24, got an enail saying will call you within 5 working days. Sadly, this has not happened. I see that many others have had the same issue, and its been going on for over a year. Searched Vodafone site for a numnber to call and it clearerly says to call 0333 304 0191 for help. Unfortunately, the email  received from the Essentials team does not have any contact number or email but does say if you miss a call from them they will call back 4-5 hours later and if called in the afternoon they will call the next morning. Having waited 10 working days now, I get a call from the 01482 prefix number at 09:28 but when I answered they put the phone down and no one has since bothered to call back!  To make matters worse when you 0333 204 0191 for help, I am told its nothing to do with Vodafone and its a different team outsourced who can not be contacted. Worse still, having spoken to 2 seperate Vodafone advisers they say there is no way for any one to do anything to help....unless you have an account!!! Hold on, is that not what I am trying to do??  It seems this Vodafone falsely being advertised to a section of society that are vulnerable. The adviser told me to try filling in the application again, but it meant joining the queue agian. It seems that Vodafone are aware and have been for sometine now about ignoring people's frustrations, continue to offer the Essentials product but are chosing to ignore the problemns and are not actually taking anyone on board. This is unfair and totally dishonest. I'd like to know if anyone else suffered similarily and who within Vodafone is responsible for taking action on this matter because no one on their telephone helpline does?

[Cynric]

@MD97  I feel inclined to suggest sending an email to Martin Lewis, it's funny how he manages to move issues along.

[Remi]

Hey @MD97. Thanks for reaching out to us and I'm sorry to hear about your difficulties with applying for our Vodafone Essentials, can you contact our social media team here and we'll see if we can locate your details. 

[MD97]

Hi Remi

Just looked into your suggestion. I don't have any social media accounts, am old fashioned! As previously indicated in my orginal post, it seems the only way to get anyones attention from Vodafone or speak about this issue is to have an account!!!

Quote:

....."If you don’t have an account with Facebook, X (formerly Twitter), or Instagram you can speak with one of our advisers on Live Chat. They’re available 24 hours a day, 7 days a week for any questions you have about your account.

Don’t have an account specific question? Our team and Community members are happy to share their skills and knowledge when replying to your post!"

Sorry, but this is does not help me. 

[MD97]

Hi Vodafone Moderators

Its now 13 days since I registered for Vodafone Esstentials and still no resposne despite promise of being contacted within 5 working days of regsitering i.e. 20th October. Any idea what is happening or can anyone help me? Thanks

[Mark]

Hey @MD97  have you reached out to us via one of our social channels as advised by Remi at the weekend?

[MD97]

Hi Mark, still no come back from Vodafone Essentials, is there telephone contact for them? Also, how long does the connection process take?

[Mark]

The team dealing with the Essentials applications do not take inbound calls @MD97. But if you reach out to us via any of our social channels using the links provided by myself and Remi, we'll be able to contact them on your behalf and see if we can expedite your application.

[Cynric]

@MD97  Have you tried 08080 034 515 ?

[MD97]

Thanks Cynric, 

Would be good if VF provides a means to resolution to this.

Has anyone else reported VF not providing a contact or access to the Vodafone Essentials product or to Martin Lewis?