Hi
I applied for Vodafone Essentials after seeing it on Martin Lewis's show on 20th Oct 24, got an enail saying will call you within 5 working days. Sadly, this has not happened. I see that many others have had the same issue, and its been going on for over a year. Searched Vodafone site for a numnber to call and it clearerly says to call 0333 304 0191 for help. Unfortunately, the email received from the Essentials team does not have any contact number or email but does say if you miss a call from them they will call back 4-5 hours later and if called in the afternoon they will call the next morning. Having waited 10 working days now, I get a call from the 01482 prefix number at 09:28 but when I answered they put the phone down and no one has since bothered to call back! To make matters worse when you 0333 204 0191 for help, I am told its nothing to do with Vodafone and its a different team outsourced who can not be contacted. Worse still, having spoken to 2 seperate Vodafone advisers they say there is no way for any one to do anything to help....unless you have an account!!! Hold on, is that not what I am trying to do?? It seems this Vodafone falsely being advertised to a section of society that are vulnerable. The adviser told me to try filling in the application again, but it meant joining the queue agian. It seems that Vodafone are aware and have been for sometine now about ignoring people's frustrations, continue to offer the Essentials product but are chosing to ignore the problemns and are not actually taking anyone on board. This is unfair and totally dishonest. I'd like to know if anyone else suffered similarily and who within Vodafone is responsible for taking action on this matter because no one on their telephone helpline does?
.png "Moderator"){kind=icon}
