installation cancelled without letting me know

[horbrarian]

I waited in from 7am until 12 today for a new broadband service installation. I checked at 9am that the appointment was still on and was told that it was. By 11am I was tearing my hair out and phoned again. After nearly half an hour I was told that openreach were carrying out some work in the area and my appointment was cancelled. Why didn't anyone ring me? It's not a good start. I've had no apology or contact from Vodafone to say when we will have Internet service.

[Cynric]

contact customer support - details in this URL

https://forum.vodafone.co.uk/t5/About-the-Community/Contact-us-for-account-specific-queries/td-p/263...

Or ...

Use live chat or call 08080 034 515 and https://www.vodafone.co.uk/bbservcd/

[horbrarian]

I got this from the link:

Access Denied

You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue

[Cynric]

@horbrarian That is odd, so did I. But I got it from their FAQ section. Sorry about that.

The phone number should be ok and the 2nd link too.

[Cynric]

@horbrarian  Ahhhhh I accidentally trimmed digits off of the end of the URL. Cut&paste error on my part.

https://forum.vodafone.co.uk/t5/About-the-Community/Contact-us-for-account-specific-queries/td-p/263...

[balhead]

Same thing happened to me, I only found out 3 days later when I went in to track my order status.  No courtesy call from Vodafone to inform me of why it was cancelled.  Spent 2 hrs talking to 4 different agents on TOBI chat session trying to get resolved to no avail.  *&"!*($&(

[SachaLM]

Yes Ive had a similar issue. Original connection date 20/04. Installation completed but couldn't connect until 11/05. Told yesterday that Open Reach had cancelled the works without Vodafone knowing. Was meant to be given a new date yesterday, didn't call me back. Im sat waiting in a queue to chat with someone now. Ridiculously poor service. If I was a new customer Id have cancelled by now! Hope you get connected soon, reading some of the messages, the speeds seem amazing 🤞 

[balhead]

I have placed 3 new orders, each time it was cancelled by vodafone, I would only find out when I tracked it.  Spent over 2hrs each time on the phone to be told a new order has to be done by the multiple agents/teams I get shunted to.  

Total shambles 

[SachaLM]

exactly the same here. I've been on a web chat since 11.59. its now 13.48 and I've just been told that they can't help me but someone will be in contact 

[balhead]

Same ol BS with them.  No one from Vodafone  wants to take ownership and deal with issue/complaint.  Fingers crossed someone gets back to you