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Broadband connection

Apple Watch Causes new Vox 3 Router to Crash and loose internet access

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4: Newbie

I've now reverted back to the older router with rounded edges and never been happier! Better WiFi coverage and no disconnects!

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2: Seeker

That is odd all I can do on my router is look at what firmware version I have.  I can't find a check for update button.

 

My firmware is 17.4.c.0277-2449004, which I believe is the offending version.

 

Unless I'm missing something, I don't see the option to check for updates.

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2: Seeker

You changed it from basic to expert mode? 

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4: Newbie

Sorry,  you must have a newer firmware than most people as on this page it doesnt give you an option to update.......

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3: Seeker

I just spoke with Vodafone. The Tech 2 team in India are incorrectly telling people that the issue is fixed and you need to do a factory reset to resolve the issue.  This is not correct.

 

I then spoke to Vodafone Tech 2 in the UK and they say that they are being overwhelmed with fault calls as lots of people got watches for Christmas. 

 

They say that they are still working on a fix and this will be pushed out in phases starting in about a week's time.

 

Apparently you may lose service for a while whilst the firmware update is applied. 

 

I suggest you take a note of your firmware versions and check back daily to see when you get the update. Then switch your watch back on and pray like crazy it's fixed the problem!

 

I was told compensation would be applied automatically if you logged a ticket with Vodafone, but clearly keep an eye on that!

 

Good luck everyone, at least Vodafone know what the issue is, and it is a priority for them. 

 

 

View solution in original position

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4: Newbie

Checked my bill 

Checked my bill for the refund,all applied but brilliant CS and they have only charged me a tenner for a replacement router, you could  not make it up
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4: Newbie

Just the type of amazingly ##~## service I've come to expect from Vodafone ( the future is exiting Lol 😂 )

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2: Seeker

Well connection has been up for about 3 days now when Apple Watch isn't connected to the WiFi. 

Was told that the 2nd line would be in contact 24-48 hours to advise the router has been updated but surprise surprise that's not happened! Will give them a call later to see what's happened if anything at all!? 

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2: Seeker

I have been suffering with this problem since around last October. I eventually found this thread and been monitoring for a while waiting for a solution. For months I had been getting a pretty consistent 58 - 62 Mb download, this then decreased to around 10Mbs after all the reboots.  The attached picture shows the history of my download speeds

After couple of contacts with Level 1 support they sent out an Openreach engineer just before Christmas. He suggested something had been changed in the local cabinet and reset the line.   He got the speed back up to 45Mbs, but in the time since the reboots have continued and speed again dropped.

 

So today I rang Level 2 support. One of the first questions I was asked was did I have an Apple Watch, when I said yes, the lady said there was a firmware update which would be pushed out to the router.  About 30 minutes later the router went off line for quite a while and rebooted in a different way. I now have firmware 19.2.0203-3261006. 

It's only been a couple of hours, but so far, so good. The watch has been on Wifi the whole time and no reboots. 🤞🏻🤞🏻🤞🏻  

Let's hope the speed recovers now with a stable line.

 

Zappy

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3: Seeker

Are you sure that's there firmware version and not the bootloader version?  My bootloader is on v19.xxxx but my firmware is still on v17.xxxx

 

Thanks

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2: Seeker

I'm fairly sure it's the firmware version as it's what's reported on the Settings/Firmware Update page of the router settings.

 

As far as I know I've  had one reset and the router is currently reporting it's been up for just over 36 hours.  Unfortunately the line speed doesn't seem to have increased - currently sat at around 32 Mbps.   Does anyone know if the line speed should improve by itself, or do I need to contact VF to get them to reset it again?

 

 

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2: Seeker

I have been suffering this problem since receiving my new router (THG3000) around 20th November last. I received a text message in December telling me the problem was fixed. I called Vodafone to advise them problem not fixed. I have been losing connection up to 10 times a day. Was told to turn off Bluetooth on my phone and this improved the issue. However, when I return home with Bluetooth on internet drops out. Vodafone not at all responsive, sent BT engineer, expected me to disconnect all but one lines from router and 'see how it goes'! In desperation I have reinstalled old router (HHG2500) and had to get Vodafone to reactivate the wifi on it. For the last 24 hours I have not had any drop outs but this router is not as powerful and catch up tv is rebooting.

Can anyone advise me when this issue will be properly resolved, please?

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4: Newbie

Well after a few months with no issues as I have disconnected all iOS devices  all was good.

the only item not reconnected was my google chrome cast device.

arggh , connected last Thursday and have had 3 drop outs and my speed is now reducing each time , from 39meg down to 32meg in 5 days.

disconnecting and complaining to directors office, rubbish again Vodafone 

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4: Newbie

Hi, Thought I would let you know.

spoke to Directors Office yesterday apparently New Firmware is ready to be released from today.

it wil be pushed out to all Vox 3 routers from 2am - 5am tonight until Thursday so hopefully all this ##~## should be resolved 👍

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4: Newbie

Thanks for the update , much appreciated

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4: Newbie

Not a problem, have got directors office ringing me on Friday to check on update and to discuss compensation for the nightmare caused by the issue.........

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2: Seeker

Well my connection has been up for about 9 days now! 5 days of that were with my Apple Watch not connected to the wifi. Voda 2nd line were supposed to call me to tell me they had pushed the update to my router but that didn't happen so several days ago I reconnected my watch to the wifi and all seems good. 
I do remember about 30mins after speaking to them the connection dropped so they could of updated it then but who knows. 

the firmware version I'm on is up on an earlier post and ended in 05 however I have seen someone on here with version ending in 06 so who knows. 

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4: Newbie

Still on  firmware version ending in 1004, hopefully the new firmware will be rolled out this evening, though knowing vodafone I wont hold my breath

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2: Seeker

Just got home and the router rebooted 16 hours ago so looks like I haven't got the fix! Vodafone are useless!!

looks like the fix is in the update that ends 06

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2: Seeker

As of today I have firmware version 19.2.0203-3261005, yesterday I was on 17.4.c.0277-2449004.

 

Interestingly this appears to be more than just a quick firmware fix.  This firmware appears to features that others have described on this chain.  Specifcally the firmware update button has appeared. 

 

Also there seems to be a Wifi channel analysis tool which I don't recall seeing previously.

 

Also IPv6 support has materialised.  While I don't have an IPv6 IP address allocated yet, I did notice that the previous firmware didn't even mention IPv6.

 

The version number seems to have leapt forwards some what. 

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