Broadband connection has dropped - Flashing white light on hub

[pjonesuk]

No broadband connection since yesterday morning (22nd), flashing white light on the hub, tried a factory reset but this has not resolved the issue. Fault logged with the Technical Support team, anyone had the same issue and what's the lead time on it being resolved?

[Mark]

I'm sorry to hear you're experiencing difficulty connecting @pjonesuk. If you're still experiencing this issue, pop our Social team a message and we'll be happy to take a look into this and see if we can get you an update our progress in resolving it.