Hey @Lrafferty . It's disappointing to hear that you're experiencing an issue with your Wi-Fi connection. We understand how concerning this must be. I would recommend ensuring that your Hub is set up correctly by heading over to our 'Let's get you set up' web page online.
If you've reached the end of the flow and no changes were required, it may also be worth checking for faults with your broadband connection using our Broadband Service Test tool online.
If after exhausting my above recommendations you're still none the wiser as to what could be causing the "connected without internet" error message, please pop over a message to our Social Media team.
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