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Losing wifi connection

mpb
2: Seeker
2: Seeker

We are losing wifi connection every day to our THG3000 router 

The broadband is fine as everything that is plugged in is working, but we are losing wifi connection on tablets & mobiles when sat directly in front of the router.

 

 

2 REPLIES 2

CrimsonLiar
16: Advanced member
16: Advanced member

It might be worthwhile just keeping a note of when things go down and then trying to cross-reference that with the router logs, and anything else that you can think of that could be switching on/off around that time!

Mark
Community Manager
Community Manager

If it's just devices connected to WiFi that are losing connection @mpb, it maybe something's interfering with the signal. It maybe worth following the advice from @CrimsonLiar and keeping a log of when this happens to see if there's a pattern to when the connection fails. If you'd like us to take a closer look, please pop us a message through our social channels and we'll be happy to help.