Broadband connection

Can't use split wifi channel 5Ghz - keep getting incorrect password

My router went off line for 4 weeks when I was away and ever since then I cant access the 5Ghz wifi as it keeps saying password not recognised ( I have tried changing the password on the vodafone broadband app and even using the original but it will...

Gigafast (Customers unable to view service status or scheduled work which may cause disruption)?

Hi All, Well just had Gigafast die for the second time in a couple of days (service down for approximately 20 - 30mins). A chat with support to enquire if the Gigafast (CityFibre) service had or was experiencing any issues, or if any scheduled work w...

Vodafone Router drops connection

Hi there, I recently switched to Vodafone fiber and recieved a Vodafone gigabox router (Gigabox SHG3000). The problem is that the internet drops for around a minute almost 5/6 times an hour every single day and its quite frustrating to say the least....

Fibre Optic Box & Master Socket

Hi, I was wondering if the fibre optic box that gets installed is linked to the master socket? Need to have the router upstairs but my master socket is downstairs, and would like to know before the engineer visit on monday any help would be massively...

Problem internet

Good morning, my internet has stopped working, the router is ok and the fiber modem has only two green LEDs on the outside

How to cancel vodafone BB after 3 weeks

Hi, I am getting unacceptable and unusable broadband speed up to 6MB/s in the evenings. I usually get 35MB/s during the day. I spoke to the chat line but they were unhelpful. They lured me into leaving BT by offering the amazon tech pack and £75 cred...

Resolved! Vodafone fibre disappears during the day and comes back at night

So here I have this problem.Yesterday morning my internet disappeared and orange light came on cityfiber box underneath broadband.Service light was gone completly.So contacted vodafone,and they couldnt help.Cityfiber are coming over to have a look at...

Poor speeds, poor services and disappointing support.

Extremely disappointed at the customer service I’ve experienced and the poor action taken with my situation. First of all, I’ve been experiencing slow internet speeds for months (constantly falling below the guaranteed minimum listed in the contract)...

Openreach, Vigor 120 or Vigor 130?

Hi all last night i dug out an old ECI B-Focus V-2Fub modem and my old Netgear R6200 router. I had already got my username and password off VF and all worked ok, for all speedtests look to be a bit slower than theh THG3000 i replaced web pages on ph...

Broadband dropping out several times a day

I am just about at the end of my tether now. I have had VF broadband for about a year and it has been great until about a month ago when the broadband keeps dropping out several times each day. This is highly annoying as my partner works from home an...

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Forum Posts

Can't use split wifi channel 5Ghz - keep getting incorrect password

Gigafast (Customers unable to view service status or scheduled work which may cause disruption)?

Vodafone Router drops connection

Fibre Optic Box & Master Socket

Problem internet

How to cancel vodafone BB after 3 weeks

Resolved! Vodafone fibre disappears during the day and comes back at night

Poor speeds, poor services and disappointing support.

Openreach, Vigor 120 or Vigor 130?

Broadband dropping out several times a day

High latency - new full fibre 910

Landline reset with Ultra II router?

Pro II Broadband - Old or New Hub

Vodafone Broadband not allowing windows updates an...

Posittive feedback

Full Fibre Installation Problems

Vodafone power hub front led blinking red

"Connected, No Internet" with Windows PC's

Do Fibre Heroes share Openreach Fibre?

DLM switch over question [ for you techies ]