MacBook Pro booster connection dropping

[RichardR66]

Hey everyone, 

I have the Vodafone Pro II package with 2 additional boosters. Every device works just fine, except my MacBook Pro laptop, which consistently drops connection - but only when connected to a booster. It works just fine when connected to the main ultra hub. 

The laptop is mostly used in the office upstairs, so naturally connects to the booster. Works ok for 5-10mins then stops working, it shows it's connected to the internet, but just hangs. The only way I can get it to work is to turn the wifi on and off on the laptop. Before I got the boosters, no issues at all. 

I've been on live chat so many times to no avail and I'm running out of ideas. 

Any help would be hugely appreciated. 

[markcalv]

Thanks for the reply. Unsurprisingly after I sent my message I ended up having problems all afternoon!!! I can't even hotspot off my phone as the Vodafone signal where I live (which in the middle of a built up area) is non existent 😩

[RichardR66]

It's so frustrating, I absolutely feel your pain! 

[Cookie70]

Hi, Did you manage to get to the bottom of this issue, Ive also got a 2017 MacBook Pro in perfect working order and it connects seamlessly to any other Wifi network I have used, so Im confident that the issue doesn't lie with the MacBook, it must be something to do with the router boosters (it works perfectly on the main ultra hub, but soon as I get nearer to one of the three boosters we have it drops off within a minute or two. However interestingly my daughter has a 2015 MacBook Air and that doesn't have any issues at all...It's very strange but most annoying, there must be a software fix for it somewhere?? There must be hundreds if not thousands of people with the same issue??

[markcalv]

Nope still experience the issue when connected to the booster. Ended up using a Ethernet connection in the home office where i am having the problem 

[Vim24]

Hi I have upgraded to Vodafone Pro recently and also got boosters and facing similar issue. All of my devices are getting connected except MacBook Pro 2016. I have tired all the tricks mentioned but nothing works. MacBook was connecting with non Pro Vodafone but having issue after upgraded to Vodafone Pro. Also spoken with Vodafone tech support and they are telling me to go to Apple support. Macbook is connecting with other broadbands while at friends house and also with mobile network but only issue with Vodafone Pro. Let me know if anyone has any other solution.

[markcalv]

Welcome to the unlucky club! 

[Remi]

Hey @Vim24, Thanks for getting in touch with us. Can you make contact with our dedicated Broadband Team please so that they can look to assist you with this further, give them a call on 0333 304 0191 or drop them a message via LiveChat here 👉 vodafone.uk/2LCJiTm. 

[Cookie70]

Thank you very much Remi, I will call this number and hopefully get the issue nipped in the bud once and for all.

[RichardR66]

Please please tell us if you get this resolved. I’ve been on countless times with support and unfortunately never get anywhere. 🤞🏻

[Remi]

Hi @RichardR66, Thanks for reaching out to us. Sorry to hear that you've not reached a resolution still, but please reach to out to us here. There is some troubleshooting steps that we can attempt in order to try and get this resolved for you.