Ping/Latency way higher Gigafast 900

[htyaH]

I used to get 5ms ping to London (from Coventry), now I am being auto connected to Edinburugh and I get 15 ping to there, when I try to speedtest to London or even right next to me in Leicester I am getting pings above 22...I called in and they just said "they added new servers and there's nothing much we can do"...

any help?

[purrbox]

Windlown, that's great that you're getting good pings in Coventry. Mine was like that too, then it went to pot. My ping to the nearest speed test server is 27ms.

If it was just a speed test server with high pings, I wouldn't care. However, it's everywhere due to the city fibre issue and the strange country wide routing we now have.

The gamers in our house can't play on UK servers because the pings are too high. Oddly enough, the lowest pings they get are 50ms to servers in Germany.

Something is clearly wrong. Whilst Cov might be fine, I've tested multiple connections in my area and they all suffer the same issues.

[Jayach]

Re: Ping/Latency way higher Gigafast 900 - Page 26 - Community home (vodafone.co.uk)

[da1e85]

@purrbox my ping is 5ms and I'm in Yorkshire so it's not a countrywide cityfibre issue.

Can a mod please mute this tool 

[Ripshod]

Even the "ignore" button doesn't work. It's wearing very thin now. 

[Anonymous]

@purrbox  I had an issue with high ping a month or so ago, but it wasn't a CityFibre issue it was a Vodafone routing issue. Instead of my first gateway being Birmingham, the nearest, it varied from Manchester to Edinburgh.  Ping was between 13 and 22ms. Then overnight, with a momentary break in my connection, I was routed through Birmingham and have been ever since.  If you read through from the beginning of this thread you will see that routing is the core issue causing high ping for most complainants.

Frankly, you need to offer evidence of your assertions about CityFibre or stop repeating them. 

Show us the evidence, e.g. a link to another discussion where authoritative persons are saying the same thing OR  some sort of commentary with charts and data. 

[purrbox]

If your pings are fine, why are you even here posting in a thread about high pings? 

I've already provided all of the evidence to Vodafone and city fibre

They are aware of the problem. I've repeatedly tried to explain here that we are facing 2 problems. The initial high ping to cityfibres headend (which they won't fix) and now the load balancing issue inside Vodafone network (also contributing to a higher ping).

There's no reason for me to post false information (what's the gain?). The fact that this thread is full of people reporting the same issues should be enough evidence to show the problem is real.

From my perspective, I've done my bit by spending hours on the phone to support, if others do the same, maybe VF will listen and take action.

Moving forward, if the pings are fixed before my contract expires, I'll stay. If not, I'll leave.  It's just a shame, as when the service first launched, it was amazing with low pings and direct routing to London. I remember getting a 3ms - 5ms ping to my trading server in London. Now it's 42ms.

[Alvie]

For many people, the ping issue they once had is resolved but not for everyone. You keep saying the first ping is to CityFibre headend when it has been proven that is not the case. It is unnecessarily causing confusion in this thread where everyone else is basically certain this issue is due to Vodafone / Vodafone routing / Vodafone gateway assignment. Can you post the IP of the first ping that you see?

I'm assuming that you're not spreading false information on purpose but perhaps due to naivety or a misunderstanding. Hanlon's razor type thing but many have asked for proof and/or further explanation whilst explaining why it isn't a CityFibre issue yet you still continue to say it is one.

[Alvie]

Reasons why it might be a Vodafone issue:

• It's affecting openreach and CityFibre customers
• The first ping (to a Vodafone gateway) is large for many people 
• Other CityFibre ISPs aren't affected (even at exact same address, day before switching to Vodafone)
• IP assigned by Vodafone gateway is sometimes from a distant location (geographically) [though you can still route logically rather than physically, so maybe an insignificant point]
• Seems like both CityFibre and Vodafone have agreed it's a Vodafone issue.
• ASN of IP of first hop is a Vodafone ASN (5378 for me)
• CityFibre's cables literally move at the speed of light, whilst there is some infrastructure involved, it's difficult to slow it down and only affect one ISP, unless the cable is much longer than it should be to a very distant location and/or coiled up (very unlikely scenario.

Reasons it might be a CityFibre issue:

• Something wrong with underlying infrastructure causing first ping to sometimes be high for some (?) (Seems illogical because for some people when they've been assigned from a new Vodafone gateway, the issue has been resolved, so it's not consistently affecting the same customer, and seems it would require active intervention on CityFibre's part to do so)

@purrbox unless you have a way to back up why you think it's a CityFibre issue, please stop saying that it is. Provide proof either from CityFibre staff or meaningful data to back it up.

[Anonymous]

@purrbox  You said, "I've already provided all of the evidence to Vodafone and city fibre."

Good. Now provide us with the evidence. 

I am still commenting here even though I have a decent ping because, having had an unacceptably high ping, my previous problem was resolved by the assignation my connection to my nearest VF hub as the first gateway.  I need to repeat that story for folk like you. Others have had their issue resolved the same way. In every case,  CityFibre was not involved and if CityFibre was the key problem we  would all still have high pings. 

I have used logic as my evidence. Where's yours?

[ZinGeRs]

I am Vodafone cityfibre too and always had pings around 10ms or so and apparently was routed via Leeds/Manchester however every evening from end of July started to suffer horrendous packet loss and almost zero download speeds from 6pm till midnight.

Then after about two months they have routed me via Birmingham and yes my packet loss has stopped and 24/7 get 900+ up and down however as a result now have pings around 16ms.

So how is that a cityfibre problem? Just sounds to me like an overcrowded network which may or may not have been resolved and the increased pings are due to routing