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21-08-2020 09:42 PM
My broadband was activated yesterday and whilst sorting out the wires I've had to turn the router off and back on a couple of times. I noticed that the sync speed dropped each time I did this. Will this recover in time, or does the speed permanently drop if you disconnect the router during the settling in period?
21-08-2020 11:32 PM
It will recover, in most cases though it could take 2 - 3 weeks though. With any VDSL connection, it's best not to cause it to disconnect too often. If you do have to disconnected the modem/router then leaving it disconnected for 30 minutes should mean that line management won't kick in and when you restart it, the speed will be no worse!
*The occasional disconnect is fine - it's repeated disconnects that make the cabinet and modem think they have a problem!