I reached out to the twitter team on Sunday but because of the very slow responses there it took until Monday evening for them to confirm my account details. Since then they have asked for more info (despite it being in the forum posts that I linked to), and then they asked me to install an app and said "I'd like to check some settings with you, as we'd need to complete these before being able to raise this issue with our tech team". So I installed the app - despite not being able to do so on the Vodafone network(!) - then after another pause they finally said "As you're on the premium Pro Broadband service, you’ve a dedicated team available to you called our WiFi Xperts. It's not something we can support here over Social Media". But then they just provided a link which just took me back to TOBI (the automated bot) and gave me the Vodafone telephone support numbers.
Two days to confirm my account detail and then two further days of faff before being told I have the wrong type of account so they cannot proceed, i.e. they cannot - in their own words - "raise this issue with our tech team"! That's an infuriating waste of my time!
I have no intention of sitting on hold while paying for the phone call, and undoubtedly starting the whole story from the beginning and being asked to "turn it off and on again", "try a different browser", and "reset my configs", etc. all in an attempt to just let Vodafone know that they've got a fault on their network.
I've asked for 50% off my bill in September and - if necessary - every further month until the fault is fixed.
