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Openreach box on building but not offered in flat

There is an openreach box directly outside my flat and cables running to the units above me. The postcode checked shows high speed FTTP available to them but I only have FTTC available to my flat. Is this an issue with how the addresses are registere...

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NickOD by 2: Seeker
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  • 1 replies
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Third party router install issues- help please

I am a Superfast 2 customer had connection issues with Vodafone hub - engineer visited tweaked some things and left still dropping out but we have smart devices everywhere so I figured maybe it’s the amount of devices so I purchased a Deco 6e AXE5400...

CazzA- by 2: Seeker
  • 2063 Views
  • 4 replies
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How far from the router can a phone be?

This is, perhaps, a stupid question but I'm shortly going to sign up for a full fibre package (FFTP is just being installed) and I plan to keep my landline with the phone plugged into the router. I was wondering if the phone needs to be beside the ro...

muff13 by 4: Newbie
  • 1172 Views
  • 1 replies
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Will THG3000 play nicely with Deco Mesh M5 ?

I have had a 6 node Deco M5 mesh set up running solid and happy for several years, while connected to a BT router.Moving forward, I moved to the Vodafone network, and a new router - the THG 3000. Since then, I am having wobbly wifi. The router is pum...

Advice about FFTP and phone

I'm rather confused about full fibre. At the moment I am a customer of Plusnet for my broadband (not fibre) although I have a phone contact with Vodafone. Shortly I will have full fibre installed directly into my house. I will not stay with Plusnet a...

muff13 by 4: Newbie
  • 1266 Views
  • 3 replies
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Resolved! Internet down, CHAP failure User object not found

HiI'm on fttp and on my router I was just trying to change my DNS server, as my Xbox couldn't connect to Xbox DNS server or something! I changed it to 1.1.1.1 and 1.0.0.1 and saved then the internet went offline.  So I changed it back to automatic DN...

Techguy1 by 4: Newbie
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  • 7 replies
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Left with no broadband for 3 days

Hello, so basically 3 days ago, I had a restriction put on my account as I forgot to pay my bill, I set up a promise to pay and was told the bar has no been lifted, your broadband will be on within 2-24 hours. 24 hours passed and I called them up aga...