Broadband connection

Channels - manual change

I, like millions of Britons, have a firestick. I, like millions of Britons, have a 50Mbit/s connection or faster. The firestick only uses particular 5Ghz channels. Vodafone no longer allows manual changes of channels. My streaming capability is terri...

Vodafone broadband now not working with BT Wifi extendre

After 2 years of working perfectly fine my Vodafone broadband connection has stopped automatically connecting with my BT WIFI extender 1200 version (compatible with all non-BT routers). Extender nor router have been moved. I am using iPhone SE to lo...

My Vodaphone broadband contract was cancelled without telling me

I have just switched broadband providers from Virgin to Vodaphone as my Virgin price was beginning to skyrocket. I am now a month into my contract and everything switched over and when tidying up paperwork and logging in to check the details online I...

SSL connection problem

I am getting an error when trying to access a specific website that the connection is not secure. When I look at the SSL chain, the certificate root is Vodafone's Internal Root CA. What's going on? I spoke to Helpdesk who asked me to reboot my router...

Logging in online without a mobile number

Hi, I'm looking to move my mobile number away from Vodafone, but I've still got broad band with Vodafone. If I move my mobile number to another provider, how can I login to my online account? Currently when I login, it prompts me to pick a number to ...

Moving Router to different location due to Building Works

Hi Just trying to understand why Vodafone make it difficult to move the location of the main router to another room as currently having a house refurbishment and need the router to be moved from the back of the house to the front of the house due to ...

How long after provisioning should it take to get internet working?

I had broadband installed yesterday and i still have no internet connection. (Red flashing internet light).Using vodafone chat yesterday and again today i was informed that the router needed provisioning which they informed me has been done. The las...

How do people normally receive bills?

Hi everyone I wanted to find out from the vodafone community how customers normally receive their monthly bills for broadband? I ask because I never received a single bill either by post, email or text reminder and then one day received a letter from...

5 days no internet, being given the complete run around

Hi, how on earth do you contact any form of management or supervisor at this company? Monday I reported my internet was out. Chat with a live agent confirmed it was an outside issue which would be resolved within 72 hours. End of Wednesday approaches...

Resolved! Little question re FTTC to FTTP move

I have superfast 100 coming next week (upgrade from superfast 2). I've noticed on the emails my account number is staying the same but will my PPPoE login stay the same too? Asking because I want to use my own router and had a proper runaround when I...

Community home

Forum Posts

Channels - manual change

Vodafone broadband now not working with BT Wifi extendre

My Vodaphone broadband contract was cancelled without telling me

SSL connection problem

Logging in online without a mobile number

Moving Router to different location due to Building Works

How long after provisioning should it take to get internet working?

How do people normally receive bills?

5 days no internet, being given the complete run around

Resolved! Little question re FTTC to FTTP move

Master Socket

High latency - new full fibre 910

Landline reset with Ultra II router?

Pro II Broadband - Old or New Hub

Vodafone Broadband not allowing windows updates an...

Posittive feedback

Full Fibre Installation Problems

Vodafone power hub front led blinking red

"Connected, No Internet" with Windows PC's

Do Fibre Heroes share Openreach Fibre?