100% Proof of throttling twitch iptv etc.

[mrmarkyuk]

Here's the proof of throttling - Once I vpn out of the vodafone throttling wall twitch is working perfect at full video source.

PROOF of  throttling  - https://www.youtube.com/watch?v=MWqlPPGcv6Q 

It looks like throttling is around between 3.8 - 4 - once I hit up onto the vpn you will notice i'm up at around 10 and playback is perfect

There's too many other customers on here reporting the exact same issue for it to be a problem our side - I've tested multiple routers etc to rule that out - I created this new thread because now we can see it really is a vodafone problem.

this is my speed 

Can you give an estimation when this will be changed back?

[ElwoodP]

It seems incredible the ammount of customers time VF are prepared to waste, the endless jumping through hoops running tests in different ways, literally requests for hours and hours of peoples time. This is not OK, I don't know another service sector that would expect this of their cusomters. VF, you have acknowledged the problem now get on and fix it using your own resources, unless you are OK with us invoicing you for contracting work that is. I am a contractor and charge £75/hr for my work, do please feel free to contact me if you want me to run some tests for you.

[Mozambezi]

---

@Shooto wrote:

thanks for the test results.

early test

Test result now

A massive difference in single speed results from earlier, but still way below what I would expect from a 900mbps service not just the single thread but download/upload as well.

Nvidia test (single thread) - 7mbps average.

However an Iso from Microsoft Office 2016 -  60mbps average

Another Microsoft server (Windows 10 ISO) - back to poor download speeds (first time the download timed out)

Microsoft (Office 2019 iso) same microsoft source server as office 2016 result above but much slower speeds

AMD - ryzen drivers - 65mbps average speed

So after these batches of tests - single thread downloads are still an issue from various different sources, but others sources are around what I would expect.

I decided to run one last test (multi thread)  this time - I ran the same download twice same result.  I am not sure what to make of the result - single thread only averaged 7.7mbps

I will send through all these results to tech 3 tommorow see what they ask me to do next.

If anyone wants me to run further download tests from other sources I am more than happy to post the results

---

My advice would be to contact Customer Services in writing and downgrade your plan to 100/100 or 500/500 (with discount). Now you are getting best throughput what possibly you can get from any provider in the area for money paid. And I recon it is the best what VF can squeeze out of network.

Do you agree? 

[Shooto]

mozambezi,

Yes, that could be an avenue I could look into. I am sick to death of running speedtests!!!.

I will see what I get back after i send my third batch of test results through to the tech team.

[Anonymous]

Yes it is a phenominal amount of time wasted - I personally don't think it is worth it so am off.

(I can only get FTTC and nothing else - but do appreciate Gigafast customers may persue a solution).

Do phone customer services and get a quote for your early termination charge - mine was lower than I thought and there is the occasional cashback and offers with other providers which may cover it (and some compeitiors will pay it!).

I did stick in an official complaint anyway as it really isn't right for Voda to get the fee with their poor service. Well a week later "directorsupport" called incredibly from an Indian call center. The representative had never heard of the issue, struggled to understand the complaint and no knowledge of the forum - which was blacklisted!

I'm sure they will say they weren't given the opportunity to put it right and that I haven't wasted a considerable part of my life on the phone to tech support not being able to sort it, but I can't spend any more time doing so.

Best regards to all on here and I hope you achieve a solution that suits you.

[gipjon]

i hope everyone does realize that while you are sat here uploading pointless speed test etc , it means you are not chasing ofcom who is a company that can take on a £52 billion vodafone company 

you are 100% right elwoodp no body care anymore about speed test results. we just want this fixed

sitting here uploaded speed test to a £52.5 billion company as of 10 February 2016 is a total joke and a waste of time  .vodafone will have paid departments that look into these things and will write scripts for call centre staff to follow

on the advice given by Ofcom  can customers having this issues please fill out this form so that Ofcom can monitor the issue, Which could lead to Ofcom launching an investigation into the company. if the issue is not sorted within a reasonable time

https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring

I been talking to nexflix and they said this happen in late 2017 as well 

so make sure you get the complaints in to ofcom nexflix twitch tv etc 

some other place you can also send the same story 

https://www.mirror.co.uk/sell-my-story/                               : Newspaper

http://www.bbc.co.uk/faqs/send-a-story                               : BBC News

https://www.bbc.co.uk/programmes/b006mg74/contact   : watchdog

https://www.bbc.co.uk/programmes/b00wck32/contact    : rip off britain

For any one that does not know when this started check out the first post on this thread 

https://forum.vodafone.co.uk/t5/Other-broadband-queries/Vodafone-Throttling-Netflix/m-p/2622459#M116...

[Mozambezi]

Regarding FTTC Superfast 2 Internet after 3 months dealing with VF I had 62Mbps ( Sync 67Mbps) all day every day for a year before Switching to Gigafast

In this regard EE and BT couldn't fix it in 9 months. VF did in 3.   That was lengthy process tough.

Get yourself proper fault ticket raised.  Change router. Enjoy cheapest FTTC with good speed for many months after. 

[mbames]

Wonder if @phil has been given the boot along with the Glasgow's call center staff....

https://www.theregister.co.uk/2019/02/28/vodafone_exec_dons_se_you_jimmy_cap_and_clutches_bottle_of_...

#nohopeforthesinkingshipvodafone

[Shooto]

mbames,

Phil are you still with us?

I guess the customer service will be even worse now if report is correct.

The call centre team was hired to look after consumers of broadband service, but we are told that this operation is being outsourced to Egypt, though Vodafone has yet to comment on this.

[tialynn]

7 days in on vodafone 72Mbps no 4K Netflix paying Netflix for 4K, don't use twitch tv but thought I give it a try buffering at 1080p.

Fast.net just checked about 7Mbps.

Ookla speed test 71Mbps wired Xilo server

                              60Mbps Wi-Fi  Xilo server

Useing my own router tried Vodafone router poor Wi-Fi 

Based in Devon 

To me it's throttling some services or it's poor back haul or overloaded exchanges a problem that should have been sorted in a few days by Vodafone multi million dollar company.

I give another week or so for 4K streaming and video problems to be sorted then I be looking to leave within my 30 day cooling off.

[sijones2010]

tialynn, honestly just put your notice in and leave, they won't do anything about it and they will play you for time.

It's not worth the hassle.

I've just ordered a new line from Zen over this, and am going to sue VF for my money back at the end of the contract.