Aberdeen 900Mbps Service very slow again

[IceZaroth]

I joke you not its like a kick in the teeth from VF or celebrating exactly a year of perfect 940/940 internet entire year and now, its back this time, Im getting 840/940 when testing to VF London but glasgow or edinburgh is down under 10mbps, so without further a do, in this order from bottom to top, Bracknell or southern england, over 350 miles away has best speed middle one is glasgow and top one is vodafone edinburgh, closest server to me.

[AverageJoe58243]

[RebelRose]

Yep, identical here. The canyon in the middle between the two big humps is 6pm->midnight.

Did you call Vodafone?

[AverageJoe58243]

I have a call open with them, waiting for a call back

[RebelRose]

They "reset my line" and my router again. They are going to call me tomorrow between 10 and 11 to see if it made a difference. Let me know how you get on!

The awkward thing is, they can only send CityFibre engineers during the day, and at that time, they won't see an issue. 

[dfunky]

Also in Aberdeen here, and same issues starting last Friday. Something happens between 6pm and midnight to kill download speeds but not upload speeds. Been going through the hoops with support, for what little it's worth.

Got a server running at home, set it up to do a speed test every 10 minutes to chart what's going on. Image below shows the drop at 6pm last night and again this evening. Top line is just over 900mbit/s. Orange is download, blue is upload.

After seeing a similar post here on the forums I did speedtests to various Vodafone locations.

Funny how it reports 900mbit down from London area servers but slow elsewhere. There's absolutely something restricting download traffic, over and above contention on the line.

[RebelRose]

Go through the "raise a complaint" route, it seemed to get a more serious response for me pretty rapidly. Calling the normal tech support line just gets me "it's probably your ethernet cable" and "please wait a week and see". They're sending a CityFibre engineer first thing tomorrow morning, although I doubt he's going to find anything. I'll show him this thread and my own speedtest history. I'll let you folks know what happens.

[RebelRose]

....aaaaand the engineer didn't show up =D

[Jayach]

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@RebelRose wrote:

....aaaaand the engineer didn't show up =D

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Forgive me, if I'm missing something, but you are complaining of problems within Vodafone's network. (as proven by the fact it works O.K. over a VPN)

Why do you need an engineer.?

[RebelRose]

No idea, I'm with you, it won't help. But their next "step" in order to help me was to send an engineer, their decision. 

[AverageJoe58243]

Poor download speeds again last night (4th night in a row) from about 8pm to midnight. I did notice my router was bounced by VF at about 1am. Current DL/UP speeds are back to normal (500/500) but have to wait until this evening to see if the issue is resolved. Received this email in my inbox this morning which doesn’t inspire much confidence:

“We're sorry again for the continued problems with your broadband service and any inconvenience this may cause.

What happens next

We understand how important it is to be connected, so please rest assured that we're working hard with our suppliers to get you up and running as quickly as we can.

Just to let you know, if we're unable to restore your service within 30 days, you'll have the right to end your agreement without paying an Early Termination Fee.

Please note, as this is a problem with your line, you may also experience the same issue with an alternative provider.

Thank you once again for your patience.

The Customer Care Team“